Patient Service Coordinator II

Massachusetts General Hospital; Revere, New London (MA, CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Assistant to support clinical operations. This role involves performing essential clerical tasks such as scheduling appointments, managing patient records, and assisting with billing processes. The ideal candidate will bring strong organizational skills and proficiency in office procedures, ensuring smooth operations within the practice. Join a team that values diversity and provides equal opportunities for all applicants, and contribute to the efficient delivery of patient care in a dynamic healthcare environment.

Qualifications

• 2-3 years of office experience required.
• Certified Medical Administrative Assistant (CMAA) preferred.

Responsibilities

• Perform routine administrative and clerical duties related to clinical service.
• Greet and assist patients, manage appointment scheduling.

Skills

Office Suite proficiency

Effective communication skills

Time management

Organization skills

Education

High School Diploma or Equivalent

Job description

Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Tasks are primarily routine and clerical, including scheduling, check-in, and check-out duties related to patient visits. Actual job duties may vary by Department.

Does this position require Patient Care?
No

Essential Functions
- Perform routine administrative and clerical duties related to a clinical service or physician practice.
- Make patient appointments and maintain appointment records.
- Greet and assist patients.
- Answer telephones, assist callers with inquiries, and schedule appointments.
- File materials in patient folders and print appointment schedules.
- Process patient billing forms and scan documents to medical records.
- Call for patient medical records and lab results.
- Manage mail and faxes.
- Type forms, records, schedules, memos, etc.
- Accept co-payments if required.
- Handle messages related to authorizations, provider questions, prescriptions, and test results.
- Act as 'Super User' for scheduling, registration, and billing systems and provide training.
- Perform specialized functions such as surgical scheduling at advanced competency levels.

Education
High School Diploma or Equivalent required
Experience can’t substitute for a degree.
Licenses and Credentials
Certified Medical Administrative Assistant (CMAA) preferred.
Experience
2-3 years of office experience required.
Knowledge, Skills, and Abilities
- Proficiency with Office Suite and office procedures.
- Effective communication skills.
- Good time management and organization skills.
- Ability to manage multiple tasks and follow protocols.

Physical Requirements
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Occasionally (20-35 lbs)
- Carrying Occasionally (20-35 lbs)
- Reaching Occasionally
- Handling constantly
- Fingering frequently
- Feeling constantly
- Vision (far and near) constantly
- Talking and hearing constantly
- Other physical activities as listed.

The General Hospital Corporation is an Equal Opportunity Employer. We embrace diversity and ensure all qualified applicants receive consideration without discrimination based on protected statuses. Reasonable accommodations are provided for individuals with disabilities.