Patient Service Coordinator-Cardiovascular Surgery

MaineHealth; Portland (ME); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits

Job summary

MaineHealth in Portland, ME seeks a Patient Service Coordinator for the Cardiovascular Surgery team. This onsite role supports patients through pre-op testing, scheduling, and post-op appointments, ensuring care moves smoothly.

The coordinator serves as a primary contact for patients and families, coordinates with surgeons and providers, and maintains accurate records in the EMR while delivering compassionate, efficient administrative support.

Qualifications

• Two years of administrative patient service experience.
• Proficient computer skills.
• Experience with EMR and scheduling systems.
• On-site work with limited remote flexibility after training.
• High school diploma or GED preferred.

Responsibilities

• Manage complex scheduling for patient appointments and procedures.
• Serve as a point of contact for patients, families, and providers.
• Provide administrative and clerical support in a fast-paced clinical environment.
• Maintain continuity of care through clear communication.

Skills

Administrative experience

Organizational skills

Communication

Multitasking

EMR familiarity

Scheduling systems

Education

High school diploma or GED

Tools

Electronic Medical Records

Scheduling systems

Job description

Description

Medical Group Practices

Clerical/Administrative Support

Req #: 85286

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Patient Service Coordinator - Cardiovascular Surgery

Location: 818 Congress St, Portland, ME

Department: MaineHealth Cardiovascular Surgery - Clinic Practice

Schedule: Monday-Friday, consistent hours | Day shift (7:30 AM - 4:00PM or 8:00 AM- 4:30 PM)

Remote Flexibility:No- onsite only

Are you highly organized, detail-oriented, and passionate about supporting patients during their most important health journeys? MaineHealth is seeking a Patient Service Coordinator to join our Cardiovascular Surgery team in Portland.

In this vital role, you will be the front-line support for patients undergoing open-heart surgery, assisting them through pre-op testing, surgical scheduling, and post-op appointments. Our surgeons rely heavily on their PSCs, and you'll play a key role in keeping care moving forward.

What You'll Do

• Manage complex scheduling and coordination for patient appointments and procedures
• Serve as a point of contact for patients, families, and providers
• Provide administrative and clerical support within a fast-paced clinical environment
• Help maintain continuity of care through excellent communication and attention to detail

What We're Looking For

• 2+ years of administrative experience in a patient services setting
• Strong organizational, communication, and multitasking skills
• A proactive, team-oriented attitude with a passion for helping others
• Comfort with electronic medical records and scheduling systems
• Ability to work onsite with limited remote flexibility after 1 year of on-site training

Why Join Us?

You’ll be part of a fantastic surgical team dedicated to compassionate, patient-centered care. Our office thrives on collaboration, respect, and a shared mission to make a difference. We’ll support your ongoing learning and development - your contributions matter here.

So come on—bring your personality, skills, and heart to our Cardiovascular Surgery team and help us deliver care that truly changes lives.

Summary

The Patient Service Coordinator role manages complex scheduling for the practice and is responsible for providing administrative and office support for patients and providers.

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Two years of administrative patient service experience.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: Proficient computer skills.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources - so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.

The pay range for this position is $21.09 to $27.12 per hour.

Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.

If you have questions about this role, please contact [e-mail]

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [e-mail].

Notice Regarding Maine Employer Surveillance Statute

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.