Patient Service Coordinator Ambulatory I - FOH, CSC Front Desk (Hiring Incentive)

Hennepin Healthcare; Minneapolis (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Patient Service Coordinator to join their dynamic front desk team. This full-time position is essential in providing a welcoming and efficient experience for patients and their families. The role involves managing patient check-ins, assisting with scheduling, and ensuring all interactions are positive and professional. With a focus on high-quality service, you will play a key role in supporting both patients and healthcare providers. If you're passionate about making a difference in the healthcare experience and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Hiring Incentive of $500

Health Insurance

Paid Time Off

Retirement Plans

Qualifications

• Strong customer service skills to enhance patient experience.
• Ability to manage multiple tasks in a high-volume environment.

Responsibilities

• Welcome and assist patients at the front desk with professionalism.
• Manage patient check-in, registration, and financial transactions.
• Ensure workspace and waiting areas are clean and organized.

Skills

Customer Service

Communication Skills

Multi-tasking

Electronic Health Record (EHR) Management

Education

High School Diploma

Tools

Electronic Health Record System

Job description

Patient Service Coordinator Ambulatory I - FOH, CSC Front Desk (Hiring Incentive)

Pay Competitive

Location: Minneapolis/Minnesota

Employment type: Full-Time

Job Description

We are currently seeking a CSC Front Desk Ambulatory I-FOH to join our CSC Front Desk team. This full-time role will primarily work on-site (SHIFT: Days M-F). The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers, and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening, and weekend hours. A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

Responsibilities

• Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow.
• Provides navigation assistance to all patients and guests.
• Utilizes the electronic health record accurately and efficiently to perform the following functions:

1. Patient Check-in
2. Point of Service Collections (Co-payments, Self-pay, and outstanding balances)
3. Registration
4. Patient Check-out (Schedule following the standard processes)
5. Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine

Ensures personal workspace and patient waiting areas are neat and sanitized.

Responsible for handling patient financial transactions:

1. Cash Box
2. Cash Collections
3. Credit/Debit card transactions
4. Daily reconciliation

Promotes the organization and assists in maintaining clinic efficiency.

Check-out patients.

Provide scheduling support for contracted providers and specialty departments.

Provide support for providers with requests and urgent needs.

Manages special patient needs upon request.

Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message.

Receives and creates encounters for medical forms and delivers them to the clinical team.

Assist with processing of time-sensitive patient needs, such as patient forms, etc.

Perform other duties as assigned.

About the Company

Hennepin County Medical Center is a Level I adult and pediatric trauma center and safety net hospital in Minneapolis, Minnesota, the county seat of Hennepin County.