Patient Service Coordinator - Ambulatory Chevy Chase

MedStar Health; Chevy Chase (MD); Vor Ort; USD 26.000 - 46.000; Vollzeit

Zusammenfassung

MedStar Ambulatory Services seeks a patient services representative to greet patients, register them, verify insurance, collect co-pays, and process time-of-service payments. You will manage appointment scheduling, follow-up tests, and communications with patients using IDX/GE Centricity systems.

The role emphasizes strong customer service, accurate data entry, and a focus on improving patient flow and experience within a fast-paced healthcare setting.

Qualifikationen

• High School Diploma or GED required.
• Less than 1 year to 1 year experience in high-quality customer service, preferably healthcare.
• Knowledge of IDX/GE Centricity preferred.
• One year of relevant work may substitute for education.
• CPR certification within 90 days required; additional certifications may vary.

Aufgaben

• Greet patients and coordinate check-in and check-out.
• Register patients and verify insurance; collect co-pays and time-of-service payments.
• Schedule appointments and referrals; prepare test requisitions.
• Answer phones, provide triage, and relay messages.
• Update and file patient records; ensure accurate demographic and insurance data.

Kenntnisse

Interpersonal skills

Telephone etiquette

Communication skills

IDX/GE Centricity

Ausbildung

High School Diploma or GED

CPR Certification

Tools

IDX/GE Centricity

Jobbeschreibung

General Summary of Position MedStar Ambulatory Services is committed to providing world-class compassionate care to every patient every time at every touch point. All associates are accountable for their role in meeting patient experience standards. Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.

About The Job General Summary of Position MedStar Ambulatory Services is committed to providing world-class compassionate care to every patient every time at every touch point. All associates are accountable for their role in meeting patient experience standards. Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.

Primary Duties And Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Manages the intake of patients into the practice screens for emergent conditions registers verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care posts time of service (TOS) payments collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.
• Schedules appointments including follow up and referral appointments. Completes requisitions for tests as applicable
• Answers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.
• Prepares updates and copies forms reports and records on a routine basis; scans imports and indexes regularly to keep information flowing into patients' medical record.
• Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.
• Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.
• Supports organization initiatives related to new technology clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
• Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues medical providers and others to communicate essential information and to ensure a high level of patient experience.
• Takes personal responsibility for the neat appearance of the work location to include front office reception area break room and other assigned areas assuring each area represents MedStar Health in a positive manner.
• Participates in meetings and on committees as needed or assigned.
• Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications Education

• High School Diploma or GED required

Experience

• Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required
• Working knowledge of IDX/GE centricity business preferred
• One year of relevant professional-level work experience may be substituted for one year of required education.

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Excellent interpersonal communication and customer service skills and good telephone etiquette.
• Requires knowledge of medical terminology and effective oral and written communication skills.
• Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.

This position has a hiring range of USD $19.07 - USD $33.70 /Hr.