Patient Service Coordinator, 5SW Hospital Medicine - Hyde Park, Full Time, Day Shift

UChicago Medicine; Illinois; Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

UChicago Medicine is seeking a Patient Service Coordinator to support patients, families, physicians, and care teams by coordinating admissions, records, and communications. The role ensures a clean, organized environment and smooth patient flow across units.

The position requires strong office skills, excellent communication, ability to multitask, and strict confidentiality. Located in Hyde Park, it supports the 5SW Hospital Medicine unit on a 1.0 FTE day shift.

Qualifications

• High School diploma or equivalent required.
• Strong written and verbal communication skills.
• Ability to multitask effectively and maintain patient confidentiality.
• Ability to interact professionally with patients, families, and staff.

Responsabilités

• Facilitates the patient admission process.
• Answers patient intercom and routes requests to appropriate staff.
• Arranges patient transportation to outside agencies.
• Coordinates facilities information and tracks requests to ensure completion.
• Maintains and signs patient records according to policy.
• Input patient charges and assist in orientation of new staff.
• Answer incoming telephone calls promptly and courteously.

Connaissances

Customer service

Written and verbal communication

Multitasking

Interpersonal sensitivity

Discretion and confidentiality

Formation

High School diploma or equivalent

Outils

MS Office Suite

Description du poste

Job Description

The Patient Service Coordinator functions as a staff member who, under the direction of the Patient Care Manager, provides support to the patient/significant others, physician, care and multidisciplinary teams, and additional care center staff to facilitate patient care within the patient care units. The Patient Service Coordinator maintains a clean, orderly work environment that is conducive to the provision and coordination of patient centered care.

The Patient Service Coordinator functions as a staff member who, under the direction of the Patient Care Manager, provides support to the patient/significant others, physician, care and multidisciplinary teams, and additional care center staff to facilitate patient care within the patient care units. The Patient Service Coordinator maintains a clean, orderly work environment that is conducive to the provision and coordination of patient centered care.

Essential Job Functions

• Facilitates the patient admission process.
• Answers patient intercom and ensures that requests are referred to the appropriate staff immediately.
• Arranges patient transportation to outside agencies.
• Coordinates facilities information (e.g. work orders) as received by unit staff, maintains records of requests and follows up as needed to assure task completion and relays information back to the appropriate staff regarding the status of outstanding work orders.
• Assembles, organizes, and maintains patient medical records/charts according to hospital policies and procedures and ensures and obtains necessary signatures as required for all forms according to hospital policy and procedure.
• Inputs patient charges via computer system, assists in the orientation of new staff, cross-covers multiple patient care units during regular work shift when required and runs errands as deemed necessary by Care Center leadership.
• Answers incoming telephone calls promptly and courteously.

Required Qualifications

• High School diploma or equivalent.
• At least one year of general office experience, preferably in a medical/clinical setting.
• Good written and verbal communication, organizational and customer service skills.
• Ability to multitask effectively, uses discretion and good judgment, and maintains patient confidentiality.
• Must be able to independently and professionally interact with customers, internal and external to the Hospitals.
• Proficiency in MS Office Suite, ability to learn and utilize applicable software.

Preferred Qualifications

• ED experience
• Associate Business courses

Position Details

• Job Type/FTE: Full-Time (1.0 FTE)
• Shift: Days
• Work Location: Hyde Park
• Unit/Department: 5SW Hospital Medicine
• CBA Code: 743 Clerical

About Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine .