Patient Service Coordinator

Premier Medical Group; United States; Remote; USD 26,000 - 32,000; Full time

Job summary

Premier Medical Group in New Windsor, NY seeks a Patient Service Coordinator to support the Urology department by managing patient flow, scheduling procedures, and handling insurance information. The role emphasizes accurate communication and a patient-centered approach to ensure smooth visits and tests.

The position requires a high school diploma and 1–2 years of related medical practice experience. It is non-exempt hourly with expected hours Monday–Friday, and requires collaboration with

Qualifications

• Minimum of a High School diploma.
• 1 – 2 years’ related experience in a medical practice; or equivalent combination of education and experience.

Responsibilities

• Schedules office and hospital based medical and surgical procedures, as well as in-office diagnostic and imaging tests.
• Completes pre-procedural phone calls three days prior to confirm appointment times with patients.
• Provides accurate, detailed information to patients regarding test preparations, and confirms patients’ scheduled time of arrival for test or procedure.
• Takes appropriate action in responding to questions from patients.
• Checks insurance eligibility
• Contacts insurance companies to obtain benefits and prior authorizations, if needed, as required by patients’ insurance plan, within 72 hours of scheduled procedure.
• Scans surgical packets and all other relevant documents into the patient’s EMR.
• Contacts appropriate vendors to ensure all equipment will be on site for office and hospital based procedures, including confirmation of attendance by contracted anesthesia groups if required for procedure or test.
• Collaborates with appropriate hospital/ASC staff to ensure a cohesive working relationship for continuity in providing patient care services.
• Schedules post‑op follow‑up as needed and provides any other directional information.
• Reviews provider’s schedule for accuracy, and reschedules appointments as needed.
• Completes requests for medical records or information following HIPAA guidelines.
• Other job duties as assigned.

Education

High School diploma

1–2 years’ related experience in a medical practice

Job description

Position: Patient Service CoordinatorL

Location: 955 Little Brittain Road, New Windsor, NY, 12553

Department: Urology

Classification: Non-Exempt Hourly

Reports to: Practice Director

Shift/Core Hours: Monday-Friday 8:30 AM-5:00 PM

About Premier Medical Group

Premier Medical Group is a leading multi-specialty medical group serving patients across the Hudson Valley. Premier is committed to delivering high-quality, patient-centered care through clinical excellence, operational efficiency, and continuous improvement. Our organization is focused on advancing healthcare outcomes through innovation, collaboration, and a strong commitment to service and community impact.

Summary/Primary Role

The Patient Service Coordinator will support the Provider while monitoring patient flow, scheduling patient appointments, attaining prior authorizations and processing necessary insurance information. The Patient Service Coordinator uses his/her working knowledge of urology and the health care industry to address patient inquiries, solve problems and ensure a positive patient experience

• Schedules office and hospital based medical and surgical procedures, as well as in-office diagnostic and imaging tests.
• Completes pre-procedural phone calls three days prior to confirm appointment times with patients.
• Provides accurate, detailed information to patients regarding test preparations, and confirms patients’ scheduled time of arrival for test or procedure.
• Takes appropriate action in responding to questions from patients.
• Checks insurance eligibility
• Contacts insurance companies to obtain benefits and prior authorizations, if needed, as required by patients’ insurance plan, within 72 hours of scheduled procedure.
• Scans surgical packets and all other relevant documents (medical/cardiac clearances, bloodwork, EKG, etc.) into the patient’s EMR.
• Contacts appropriate vendors to ensure all equipment will be on site for office and hospital based procedures, including confirmation of attendance by contracted anesthesia groups if required for procedure or test.
• Collaborates with appropriate hospital/ASC staff to ensure a cohesive working relationship for continuity in providing patient care services.
• Schedules post‑op follow‑up as needed and provides any other directional information.
• Reviews provider’s schedule for accuracy, and reschedules appointments as needed.
• Completes requests for medical records or information following HIPAA guidelines.
• Other job duties as assigned.

Qualifications

• Minimum of a High School diploma;
• 1 – 2 years’ related experience in a medical practice; or equivalent combination of education and experience.

Supervisory Responsibility: This position does have supervisory responsibility.

Expected Hours of Work: An Employee must work a minimum of thirty (30) hours each week to maintain full‑time status for benefits purposes, however the expectations of the position will require an average of forty (40) hours with overtime required as scheduled. Non‑exempt employees are eligible for overtime pay in accordance with applicable wage and hour laws, while exempt employees may be required to work additional hours as necessary to fulfill their job responsibilities. Overtime requirements will be determined based on the operational needs of the organization.The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining an employee’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, and internal equity). Premier Medical Group also offers a comprehensive set of benefits to compliment the base salary. The base annual salary range for this position is $19.00 - $23.00.