Patient Service Coordinator

MedStar Health’s Washington Hospital Center; Clinton, Northern (MD, KY); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a front desk associate to greet patients, schedule appointments, collect copays, and process time-of-service payments. You will help manage patient flow and verify insurance while updating demographics and referrals for tests.

The role requires strong communication, high-quality customer service, and the ability to work in a fast-paced healthcare setting. CPR certification within 90 days is required.

Qualifications

• High School diploma or GED required.
• 1 year of relevant customer service experience preferred.
• Healthcare setting experience preferred and knowledge of scheduling systems.
• CPR certification required within 90 days.

Responsibilities

• Greet patients courteously and professionally and coordinate patient flow.
• Manage intake: screen for emergent conditions, verify insurance, collect copayments.
• Schedule appointments and prepare test requisitions; update demographics/insurance.
• Answer phones, provide triage, and route messages to appropriate staff.
• Maintain accurate records, scan/index documents, and ensure timely data entry.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

About the Job

General Summary of Position

Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Manages the intake of patients into the practice screens for emergent conditions registers verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care posts time of service (TOS) payments collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.
• Schedules appointments including follow up and referral appointments. Completes requisitions for tests as applicable
• Answers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.
• Prepares updates and copies forms reports and records on a routine basis; scans imports and indexes regularly to keep information flowing into patients' medical record.
• Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.
• Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.
• Supports organization initiatives related to new technology clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
• Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues medical providers and others to communicate essential information and to ensure a high level of patient experience.
• Takes personal responsibility for the neat appearance of the work location to include front office reception area break room and other assigned areas assuring each area represents MedStar Health in a positive manner.
• Participates in meetings and on committees as needed or assigned.
• Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications

Education

• High School Diploma or GED required
• One year of relevant education may be substituted for one year of required work experience.

Experience

• Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required and
• Working knowledge of IDX/GE centricity business preferred

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Excellent interpersonal communication and customer service skills and good telephone etiquette.
• Requires knowledge of medical terminology and effective oral and written communication skills.
• Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.

This position has a hiring range of USD $18.70 - USD $32.72 /Hr.