Patient Service Center Representative II - Remote

Conifer Health Solutions; Frisco (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Patient Service Center Representative II to enhance patient experiences through efficient scheduling and financial clearance operations. This role involves verifying patient information, managing financial responsibilities, and ensuring timely communication. Ideal candidates will thrive in a fast-paced call-center environment, showcasing strong communication skills and multitasking abilities. Join a team that values growth and offers competitive pay and comprehensive benefits, making a significant impact on patient care and satisfaction.

Benefits

Health insurance

Paid time off

401k

Holidays

Qualifications

• High school diploma or GED required; two years of college preferred.
• Experience in call center, pre-registration, or scheduling is a plus.

Responsibilities

• Handles scheduling and registration functions efficiently.
• Verifies patient information and secures payment of financial liability.

Skills

Effective communication skills

Ability to multitask

Basic typing skills

Familiarity with dual monitor setups

Working knowledge of Windows-based systems

Education

High school diploma or GED

Two or more years of college

Relevant medical/customer service experience

Job description

Join to apply for the Patient Service Center Representative II - Remote role at Conifer Health Solutions.

Job Summary

The Patient Service Center Representative II is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to both Financial Clearance and Scheduling of a patient. This includes adherence to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling, and other financial clearance duties, in addition to full scheduling responsibilities. Occasionally, the PSC REP II may be assigned solely to complex pre-registration. The role requires developing a thorough understanding of the assigned functions.

Essential Duties and Responsibilities

Include the following; others may be assigned:

• Completes scheduling and registration functions with the patient during one call, ensuring timely scheduling and providing important appointment information (e.g., prep instructions, directions, order management).
• Verifies patient demographic and insurance information, secures payment of financial liability, and performs collection efforts.
• If assigned to Order Management: verifies order completeness and accuracy, indexes and exports physician orders to the correct account.

If Assigned to Complex Pre-Reg

• Collects and verifies patient demographic and financial data, determines financial responsibility, and secures pre-payment for future services.
• Creates a complete pre-registration account for upcoming inpatient or surgical admissions.
• Completes all pre-certification requirements by obtaining necessary authorizations.
• Performs other duties based on departmental needs.

Knowledge, Skills, Abilities

• Ability to work effectively in a production-driven call-center environment.
• Familiarity with dual monitor setups.
• Basic typing skills and working knowledge of Windows-based systems.
• Ability to multitask across multiple systems simultaneously.
• Strong written and verbal communication skills.

Education / Experience

• Required: High school diploma or GED.
• Preferred: Two or more years of college or relevant medical/customer service experience.
• Preferred: Call center, pre-registration, or scheduling experience.

Physical Demands

• Must be able to sit, use a computer, and answer phones.
• Ability to travel as needed.

Work Environment

• Office and hospital environments.

Travel

• Approximately 0% travel required.

Conifer Health offers competitive pay, benefits, and opportunities for growth. The pay range is $14.50 - $21.80 per hour, depending on experience and location. Benefits include health insurance, paid time off, 401k, holidays, and more.