Patient Service Center Performance Coordinator - Patient Scheduling

FMOLHS Career Portal; Baton Rouge (LA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

FMOL Health seeks a Patient Service Center Performance Coordinator in Baton Rouge, LA. The role focuses on PSC process monitoring, reporting, and quality analysis, supporting leadership with documented processes and performance interpretation.

Responsibilities include performance tracking, data-driven improvement initiatives, and staff training to maintain excellent customer service and secure data integrity across the PSC division.

Qualifications

• 4 years experience in Customer Service w/ at least 2 years Healthcare experience. Bachelors Degree substitutes 4 years experience.
• High School Graduate or equivalent
• Intermediate level Excel experience and data manipulation. Strong organizational skills; professional demeanor, oral & Written communication skills.

Responsibilities

• Monitors PSC performance and reports findings to leadership.
• Supports development and documentation of PSC processes.
• Trains PSC staff and leaders; serves as a resource to PSC teams.

Skills

Customer service

Healthcare experience

Excel

Data manipulation

Education

Bachelor’s degree or 4 years experience substitution

High School Diploma or equivalent

Tools

MS Office

Web-based applications

Job description

Job Description

The Patient Service Center Performance Coordinator assumes responsibilities and duties related to PSC process monitoring and improvement, internal and external reporting, and quality review/analysis. Provides support to PSC leadership by effectively developing, communicating documented processes. Assist PSC leaders with operationally adopting and monitoring PSC processes and with interpreting their teams performance.

Responsibilities

• PSC Performance Management
  • Utilizes custom applications or tools to track assigned metrics.
  • Researches, reports findings, and makes recommendations regarding process improvement initiatives, service level compliance, or other metrics data for the PSC division.
  • Works closely with other departments and their leaders to research issues, improve service, develop or change processes.
  • Completes running daily reports and compiling data for review by leadership according to the needs of the organization.
  • Mentors and trains PSC staff members and leaders, utilizing advanced knowledge base to serve as a resource and provide leadership to PSC teams
• PSC Support Services Division
  • Participates in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring.
  • Works proactively to stay up to date on new developments in the field and ensures that the center has the resources for excellent customer service.
  • Prepares departmental performance metrics, reviews for trends and contributes coaching/feedback to team members and escalates to leadership if needed. Monitors and uploads metrics to the shared database.
  • Participates with leadership in developing and implementing data driven performance improvement processes.
  • Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.
  • Provides high-quality, consistent end user support services for all employees and customers.
  • Troubleshoots and resolves team member technical issues. Documents, logs, escalates, and follows up on issues with end users and sites.
  • Assumes other team members role as necessary to maintain acceptable service levels.
• Performs other duties as assigned
• Performs other duties as assigned
• May be assigned special projects based on Organizational needs.

Qualifications

Experience, Education, Training, Special Skills, and Licensure :

• 4 years experience in Customer Service w/ at least 2 years Healthcare experience. Bachelors Degree substitutes 4 years experience.
• High School Graduate or equivalent
• Intermediate level Excel experience and data manipulation. Strong organizational skills; professional demeanor, oral & Written communication skills, ability to multi-task, critical thinking skills. Experience supporting MS office, web-based applications, and remote users. Intermediate level Excel experience.

FMOL Health team members will only communicate with job applicants using official @fmolhs.org email addresses. If you receive any message regarding job opportunities or your application from a non @fmolhs.org email address, do not respond and report the message as phishing / spam and delete it.

• Job Identification 50863
• Job Category Operations
• Locations 5959 S Sherwood Forest Blvd, Baton Rouge, LA, 70816, US (Hybrid)
• Job Shift Day
• Job Function Non-clinical Operations
• Worker Type Employee
• Regular or Temporary Regular
• Requisition Schedule Full-Time
• Hours of Schedule (e.g. M-F 8a-5p) M-F 8:30-5
• Department Patient Scheduling-Lake Physician Group
• FMOLHS Company Code Our Lady of the Lake Physician Group LLC

FMOL Health team members will only communicate with job applicants using [e-mail] addresses. If you receive any message regarding job opportunities or your application from [e-mail] address,do not respondand report the message as phishing / spam and delete it.