Patient Service Center Coordinator I

AltaMed Health Services Corp; Anaheim (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b)

Retirement matching contributions

Flexible Spending Accounts

Commuter Spending

Career Advancement & Development

Paid Time Off & Holidays

Paid CME Days

Malpractice tail coverage

Tuition Reimbursement Program

Corporate Employee Discounts

Employee Referral Bonus Program

Pet Care Insurance

Job summary

AltaMed Health Services Corp. seeks a Patient Service Center Coordinator I in California to provide outstanding customer service and support patients with medical and dental appointment scheduling.

The role includes handling calls, assisting with registrations, validating demographics and insurance, and guiding patients to appropriate departments. The position emphasizes accurate information delivery about AltaMed services and fostering a positive patient experience through teamwork and policy

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of experience in a call center or customer service environment required.
• Customer Service experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide exceptional customer service while assisting patients with scheduling, rescheduling and canceling medical and dental appointments.
• Answer incoming calls and assist with patient registration, verify demographic and insurance information, and route calls to departments.
• Support daily call center operations by monitoring call flow and assisting with appointment confirmations.
• Communicate routine clinic updates and provide accurate information about AltaMed services to patients.
• Contribute to a positive patient experience through effective communication, teamwork and adherence to policies and procedures.

Skills

Customer service

Call center experience

Bilingual EN/ES

Education

High School Diploma or equivalent

Job description

Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.

Job Overview

The Patient Service Center Coordinator I is responsible for providing exceptional customer service while supporting patients with scheduling, rescheduling, and canceling medical and dental appointments. The Coordinator answers incoming calls, assists with patient registration, verifies demographic and insurance information, and routes calls to the appropriate departments. The Coordinator supports daily call center operations by monitoring patient call flow, assisting with appointment confirmations, and communicating routine clinic updates. The Coordinator I serves as a resource to patients by providing accurate information regarding AltaMed services and promoting preventive health initiatives. Lastly, the Coordinator contributes to a positive patient experience through effective communication, teamwork, and adherence to organizational policies and procedures.

Minimum Requirements

High School Diploma or equivalent required. Minimum of 1 year of experience working in a call center environment or customer service environment required. Customer Service experience preferred. Bilingual English/Spanish preferred.

Compensation

Compensation $25.00 - $27.97 hourly

Compensation Disclaimer Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations, the range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b)
• Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. As the nation's largest Federally Qualified Health Center (FQHC), AltaMed is at the forefront of providing affordable, high-quality health care to underserved communities in Los Angeles and Orange Counties. At AltaMed, you will have the opportunity to work with a diverse team of dedicated professionals who are passionate about making a difference and supporting our community of over 400,000 patients.

AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals.

We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation.

We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes.

We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support.

We focus on fostering a diverse workforce because it enriches our organization and improves our ability to effectively serve our clients and community.

We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact.