PATIENT SERVICE ASSOCIATE - PHYSICIAN OFFICE - ORTHO

Excela Health; Greensburg (Westmoreland County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a dedicated administrative professional to support its Physician Practice. This role involves performing essential administrative and secretarial functions, ensuring a positive customer service atmosphere, and facilitating patient scheduling and referrals. The ideal candidate will possess strong communication and organizational skills, and will be responsible for maintaining accurate patient information while promoting a Lean work culture. Join a team that values professional development and strives to provide excellent care to the community.

Benefits

Sign-on bonus

Professional development opportunities

Mentorship programs

Qualifications

• Strong leadership ability and good organizational skills required.
• Experience in medical billing or customer service is preferred.

Responsibilities

• Perform administrative tasks to support the Physician Practice.
• Facilitate scheduling, referrals, and patient flow efficiently.
• Ensure a positive customer service atmosphere in the reception area.

Skills

Customer Service

Communication Skills

Organizational Skills

Critical Thinking

Education

High School Diploma or GED

Higher Education

Job description

Description

***2,500 Sign-on bonus***

Job Summary

Perform administrative and secretarial functions in direct support of the Physician Practice. Position has direct customer contact to obtain accurate demographic and insurance information and to facilitate scheduling the patient for appointments and procedures. Communicate with internal and external customers. Facilitate referrals, authorizations, scheduling, and patient flow through the process.

Essential Job Functions

1. Ensure positive customer service atmosphere and interaction in reception area.
2. Interact with co-workers and internal customers in a respectful and professional manner.
3. Process telephone calls and messages promptly, accurately, courteously, and efficiently.
4. Follow recommended department guidelines for triage and scheduling of patients.
5. Process patient information.
6. Interview and pre-register patients at the time of or prior to the visit date.
7. Enter all information into the billing system per established policies and procedures.
8. Accurately code visit based on diagnosis given.
9. Identify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections.
10. Enter all charges/codes into billing system accurately.
11. Support financial objectives.
12. Make every effort to collect payment at the time of visit.
13. Accurately complete cash sheets.
14. Deliver cash and cash sheets daily to appropriate place.
15. Assist in maintaining/decreasing organization/departmental costs.
16. Facilitate patient access to care.
17. Schedule patients for appropriate intervals and provider based on protocols.
18. Assist patient to access specialty care and testing per physician order where applicable by office location.
19. Provide instructions and directions based on protocols and physician order.
20. Assist the patient to meet insurance requirements for continued care.
21. Process referrals in a timely manner.
22. Coordinate and submit necessary information to obtain timely authorizations.
23. Demonstrate accountability for professional development.
24. Act as a patient advocate.
25. Perform effectively in the role of preceptor/mentor to new hires and/or students.
26. Demonstrate the ability to solve problems and seek assistance from immediate supervisor when appropriate.
27. Assist in department’s compliance with preparing for annual surveys and/or other regulatory agencies.
28. Participate in continuous survey readiness for inspections and surveys.
29. Support performance improvement initiatives within the physician practice.
30. Assist in data collection as directed by the manager/physician.
31. Incorporate into practice performance improvement initiatives that have been implemented.
32. Maintain the environment of care.
33. Ensure that supplies are replenished daily.
34. Consistently maintain a clean safe environment.
35. Cognitive ability to function and concentrate on the essential and specialty functions of the job at a high level.
36. Achieves thoroughness and accuracy when accomplishing an essential or specialty function of the job.
37. Ability to think and concentrate for an entire shift.
38. Other duties as assigned.

Required Qualifications

1. High School Diploma, GED or next level of higher education.
2. Strong leadership ability, good organizational skills, independent and critical thinking skills, and sound judgment.
3. Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications

1. Previous outpatient office experience. Two years’ experience in a medical/billing/fiscal or customer service function strongly preferred.
2. Medical terminology and third-party health care coverage experience preferred.

License, Certification & Clearances

1. PA Act 34 Pennsylvania Access to Criminal History Clearance.

Supervisory Responsibilities

This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.

Position Type/Expected Hours of Work

1. Regular, consistent, on-site and timely attendance.
2. Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
3. Travel may be expected locally between Excela Health locations.

LEAN

Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela’s missions, vision and values.

AAP/EEO

Excela Health is an Equal Opportunity Employer. It is the policy of Excela Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Excela Health will conform to the spirit as well as the letter of all applicable laws and regulations.