Patient Service Associate (Perioperative Services)

MedStar Health; Washington (District of Columbia); On-site; USD 28,929 - 49,593; Full time

Job summary

MedStar Georgetown University Hospital in Washington, DC is seeking a patient flow and clerical coordinator to support the department, coordinating throughput and data, and managing supply chain activities. The role relies on strong communication and computer skills to ensure smooth operations.

The position requires 1–2 years of clerical experience in a healthcare setting, a High School diploma or GED (Associate's degree preferred), and familiarity with medical terminology and office systems.

Qualifications

• 1-2 years clerical experience in a fast-paced healthcare setting is required.
• High School Diploma or GED required; Associate's degree strongly preferred.
• Knowledge of medical terminology and ability to operate multiple office systems is expected.
• Strong written and verbal communication skills are essential.

Responsibilities

• Coordinates and facilitates the flow of patients into and out of the department with the Charge Nurse.
• Obtains lab data from computers for nursing and medical staff.
• Logs patient orders into the hospital computer systems.
• Updates daily operating room schedule and communicates changes to staff.
• Answers phones and relays information to appropriate personnel.

Skills

Medical terminology

Office skills

Communication skills

PICIS knowledge

Education

High School Diploma or GED

Associate's degree

Job description

About the Job

Location: MedStar Georgetown University Hospital

Status: Full Time, 40 hours

Schedule: 3pm-11:30pm, Monday-Friday

General Summary of Position

The incumbent in this position ensures smooth flow of patients into and out of the department. Utilizes an interdisciplinary approach to communicating information between multiple levels within the organization. Provides significant support to the departmental staff by obtaining throughput and patient data and other medical information. Coordinates the supply chain for the department. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's philosophy policies procedures and standards.

Primary Duties and Responsibilities

• Coordinates and facilitates the flow of patients into and out of the department in a timely manner in coordination with the Charge Nurse.
• Obtains lab data from computers for nursing and medical staff.
• Logs patient orders into computer.
• Obtains up-dates to daily OR schedule and communicates with appropriate personnel to maintain adequate information that affects departmental throughput.
• Answers phone and communicates information to appropriate staff member.
• Maintains accurate documentation of patient flow through the department including but not limited to entering data into hospital information systems.
• Coordinates supply chain activities. This includes but is not limited to monitoring stock levels ordering/crediting and storing office supplies patient care supplies medical record forms/supplies and nutrition supplies.
• Maintains and operates all office and communication equipment including but not limited fax machines printers telephones and computers. Initiate maintenance and repair orders to the appropriate personnel/department as necessary to maintain equipment in a functional state.
• Coordinates with Health Information Management personnel for the safe storage within the department and return of appropriate medical record documents to HIM.
• Notifies in conjunction with the Charge Nurse the appropriate department if service is needed for patient care equipment.
• Participates in quality improvement initiatives.
• Contributes to the development and implementation of unit departmental and organizational objectives.
• Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not considered to be all-inclusive.

Minimal Qualifications

Education

• High School Diploma or GED required
• Associate's degree strongly preferred

Experience

• 1-2 years Clerical experience in a fast-paced environment preferably a healthcare setting required.

Licenses and Certifications

• N/A

Knowledge Skills and Abilities

• Medical/surgical terminology.
• Experience working with multiple telephone lines; office skills including knowledge and operational use of automated systems basic computer skills and pneumatic tube system required.
• Strong ability to maintain a professional demeanor and function at a high level in an often stressful environment.
• Excellent oral and written communication skills required.
• Knowledge of PICIS is desirable.

This position has a hiring range of USD $20.57 - $36.27 /Hr.