Patient Service Associate (Per Diem) Jefferson Moss-Magee Rehab, 12 S. 23rd St

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Tuition discounts

Retirement plans

Job summary

Jefferson Health's Patient Services Associate (PSA) II role focuses on welcoming patients and handling check-in/out, scheduling, and front-desk duties at the Albert Einstein Medical Center in Philadelphia. The position emphasizes HIPAA compliance and seamless patient flow throughout visits.

Responsibilities include obtaining pre-certifications, verifying insurance and demographics, and coordinating with care teams to support timely appointments and excellent patient experiences.

Qualifications

• Education: HS Diploma or equivalent required.
• Experience: Customer service and/or patient facing healthcare experience preferred.

Responsibilities

• Interact with patients and visitors, check in/check out, and schedule appointments via EPIC.
• Obtain pre-certifications/authorizations for procedures and verify insurance and demographics.
• Ensure HIPAA privacy and security compliance and escalate concerns as needed.
• Maintain efficient flow of the practice and support staff as required.

Skills

Customer service

Healthcare experience

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Number of Positions In Requisition 1 Job Details The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

Essential Functions

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC. Obtains pre certifications and/or pre authorizations for procedures. Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate. Greets and interacts with patients/visitors in a professional manner, on phone or in person. Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards. Other duties as requested or assigned.

Education and Experience

Education: HS Diploma or equivalent required.

Experience: Customer service and/or patient facing healthcare experience preferred.

Work Shift and Location

Work Shift: Workday Day (United States of America)

Worker Sub Type: Regular Employee

Entity: Albert Einstein Medical Center

Primary Location: 12 South 23rd Street, Philadelphia, Pennsylvania, United States of America

Whatis Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

EEO/DEI Statement

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

• medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.

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Mission

In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.