Patient Service Associate II - Behavioral Health - Jefferson-Abington - Full-Time Days

Thomas Jefferson University & Jefferson Health; Lansdale, Buffalo (Montgomery County, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Services Associate to enhance the patient experience through professional interactions and efficient handling of arrival and departure activities. This role emphasizes the importance of customer service in a healthcare setting, ensuring compliance with HIPAA standards and facilitating smooth operations within the practice. Join a dedicated team committed to providing high-quality care and making a difference in the lives of patients. If you are passionate about healthcare and enjoy working with people, this opportunity is perfect for you.

Qualifications

• Customer service experience in a healthcare setting is preferred.
• Must comply with HIPAA privacy and security requirements.

Responsibilities

• Processes patient check-in and check-out activities.
• Obtains pre-certifications and verifies insurance for procedures.
• Maintains efficient patient flow and addresses concerns.

Skills

Customer Service

Patient Interaction

HIPAA Compliance

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Job Details

SIGN ON BONUS FOR ELIGIBLE NEW HIRES

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Responsibilities include obtaining pre-certifications and/or pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information. The PSA II supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

1. Processes check-in and check-out, point of service activities, and scheduling of patient appointments via EPIC.
2. Obtains pre-certifications and/or pre-authorizations for procedures.
3. Maintains an efficient flow of practice and escalates patient and/or provider concerns as appropriate.
4. Greets and interacts with patients/visitors professionally, whether on phone or in person.
5. Adheres to HIPAA privacy and security requirements, ensuring compliance with all applicable federal, state, and local regulatory standards.
6. Performs other duties as requested or assigned.

Job Description

Education:

HS Diploma or equivalent required.

Experience:

Customer service and/or patient-facing healthcare experience preferred.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

1200 Old York Road, Abington, Pennsylvania, United States of America

Jefferson, located mainly in the greater Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey, is reimagining healthcare and higher education to create unparalleled value. With over 65,000 staff, Jefferson provides high-quality, compassionate clinical care, advances community health, prepares future professionals, and fosters research through its various colleges and schools, including Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering, and Commerce. Jefferson Health is a top-ranked, not-for-profit healthcare system serving millions annually across 32 hospitals, multiple outpatient and urgent care locations, and through Jefferson Health Plans, a managed healthcare organization operating for over 35 years.

Jefferson is committed to equal opportunity employment and education for all, regardless of age, race, color, religion, sexual orientation, gender identity, marital status, pregnancy, national origin, citizenship, military or veteran status, disability, or other protected status.