Patient Service Associate - Growing Child Pediatrics - Zebulon

Duke Clinical Research Institute; Zebulon (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Health Integrated Practice in Zebulon, NC is seeking a Patient Service Associate to support daily clinic prep, patient check-in/out, scheduling and billing tasks. You will work with Maestro and EPIC systems, handle referrals and inquiries, collect payments, and educate patients on financial forms while ensuring accurate documentation.

The role emphasizes strong communication, multitasking, and attention to detail in a fast-paced outpatient setting with a commitment to patient-centered care.

Qualifications

• High school education or equivalent.
• Minimum 1 year direct patient service experience.
• Ability to manage multiple tasks and priorities.
• Excellent grammar and math skills.

Responsibilities

• Prepare for clinic visits and perform pre-visit tasks including reminder calls and arranging paperwork.
• Review Maestro workqueues and clear account issues within 24 hours.
• Checkout patients, schedule returns, and manage referrals and orders.
• Handle phone calls, cancellations, rescheduling, and provider messaging.
• Maintain faxes and document scans into EPIC.
• Present and explain financial forms and obtain signatures as required.
• Identify and collect patient financial liabilities and post payments as needed.
• Balance daily cash/credit card collections and reconcile deposits.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Maestro

EPIC

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$2,500 Commitment Bonus for qualifying candidates!

JOB LOCATION

Growing Child Pediatrics - Zebulon - 116 East Horton St

JOB SUMMARY

We are seeking a Patient Service Associate to participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.

JOB DUTIES AND RESPONSIBILITIES

• Prepare for clinic visits by reviewing next day patients, completing reminder calls, and other next day activities to include but not limited too- entering pre-visit orders,identifyingrequired paperwork, reviewing patient accounts and be prepared to collect on account balances and membership fees at check in.
• Review all workfiles/workqueues in Maestro and make sure to make all necessary adjustments/changes to clear any issuesrelated to the patient account.Manage the referral workqueueswith the goal that all will be addressed and completed within 24 hours of submission.
• Checkoutpatients and make return appointments. Handle referrals and orders for patient appointments prior to visit and during their departure.
• Answer telephonecallslive.Assistpatients withrequest, cancellations,reschedule;and/or initiatemessagevia in-basket to the designated provider or nurse.Thepatients callsamebusiness day.Enter all phone encounters viaMaestroas necessary.
• Maintain logs for faxes and scan documents into EPIC.
• Handle special projects for providers.
• Keep upcompanydatabase and talk with patients and companies to explain our program.
• Handle internal billing system.
• Present and educate patients on financial, compliance, and authorization forms and obtain all necessary signatures asrequiredper policy. (For example, COA/COT, MSPQ, ABN, and Self-Administered Drugs.) Appropriately label, scan, and document to medicalrecordfor retention. Modify communication to ensure patient understanding if necessary.
• Identifyand collect patient financial liabilities (copay, coinsurance, deductibles, account balance); post appropriately based on payment type, paymentamountand method of payment.
• During checkout process, correctlyidentifypatient; review After Visit Summary (AVS) for patientfollow-ups.Schedule return appointments; manage referrals and orders.
• Balance cash, check, and credit card collections at the end of each day; reconcile discrepancies and prepare personaldepositfor cashmanageraccording to cash management policies.

JOB ELIGIBILITY REQUIREMENTS

• Requires knowledge of basic grammar and mathematical principles normallyacquiredthrough high school education
• Minimumof one year of work experience in directly communicating and providing service to patients orpublicisrequired.
• Experience in effectively coordinating multiple tasks or activities isrequired.
• Must be able to handle multiple assignments, conflictingdemands& priorities.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.