Patient Service Associate - EmUrgentCare, Rotterdam

Albany Medical Center; City of Schenectady (NY); On-site; USD 40,000 - 53,000; Part time

Job summary

Ein etabliertes Gesundheitsunternehmen sucht einen engagierten Patient Service Associate, um Teil eines dynamischen Teams zu werden. In dieser spannenden Rolle sind Sie für die Unterstützung von Patienten an der Rezeption verantwortlich und helfen dabei, einen reibungslosen Ablauf im Gesundheitsdienst zu gewährleisten. Sie werden in einem schnelllebigen Umfeld arbeiten, in dem Multitasking und hervorragende Kundenservicefähigkeiten entscheidend sind. Das Unternehmen bietet eine umfassende Ausbildung und zahlreiche Entwicklungsmöglichkeiten, um Ihre Karriere im Gesundheitswesen voranzutreiben. Wenn Sie eine Leidenschaft für die Unterstützung von Patienten haben und in einem Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Bezahlte Schulung

Medizinische Versorgung

Zahn- und Augenversicherung

Bezahlte Freizeit

Studiengebührenrückerstattung

Pensionsplan

403B-Rentenversicherung

Qualifications

• Ausgezeichnete Kundenservicefähigkeiten erforderlich.
• Fähigkeit, in einem hochfrequentierten Umfeld zu multitasken.

Responsibilities

• Patienten am Empfang begrüßen und unterstützen.
• Terminplanung und Verwaltung von Patientenakten.

Skills

Kundenservice

Multitasking

Zeitmanagement

Education

High School Diploma oder G.E.D.

Tools

Elektronisches Gesundheitsregister

Microsoft Office

Job description

Join to apply for the Patient Service Associate - EmUrgentCare, Rotterdam role at Albany Medical Center

5 days ago Be among the first 25 applicants

Join to apply for the Patient Service Associate - EmUrgentCare, Rotterdam role at Albany Medical Center

Department/Unit:

EmUrgent Care - Rotterdam

Work Shift:

Day (United States of America)

Salary Range:

$40,495.10 - $52,643.64

Join our team and be part of something BIG.

Imagine how good it would feel to provide state-of-the-art care to people who need it each day.

World-Class specialty care closer to home.

Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Patient Support Associate.

An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (36 hours/week) structured as three, convenient, 12-hour shifts. This is an onsite position at our Rotterdam location, with some, reimbursable, travel required.

Primary Job Responsibilities:

• Assist all patients that report to the front desk
• Greet patients in a prompt, courteous and professional manner
• Interact with a diverse patient population
• Utilize the electronic medical record to maintain patient records via scanning or registration
• Attend appointments, collect copayments, and other necessary information at time of check-in
• Schedule follow up appointments and referrals as needed (check out)
• Answer incoming phone calls and direct appropriately to team members
  
  

Requirements:

All candidates must be fully vaccinated for COVID to be considered.

Education

• High school diploma or equivalent required.
  
  

Experience:

• No experience required.
• Excellent customer service skills preferred
• Experience using an electronic health record and Microsoft Office a plus!
  
  

Competitive Benefits and Perks:

• Paid hands-on training
• Opportunities for growth within the Albany Medical Center family
• Medical Coverage (CDPHP), Dental and Vision plans available
• Located on main public transportation lines
• Paid Time Off
• Tuition Reimbursement
• AMC Pension Plan and 403B Retirement
  
  

About Albany Med

Best of the Capital Region

Albany Med is at its best when our community needs us most. We’ve been voted Best Hospital in the Times Union’s annual readers’ poll for two consecutive years.

For more information about Albany Med, visit our website at amc.edu and interact with us on LinkedIn, Facebook, Instagram, and YouTube.

Essential Duties And Responsibilities

• Responsible for registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Prepares patient disability and out of work / school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplifies Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.
  
  

Qualifications

• High School Diploma/G.E.D. - required
• 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.
  
  

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently
  
  

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely
  
  

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Medical Center!

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Albany Medical Center by 2x

Sign in to set job alerts for “Patient Services Specialist” roles.

Clifton Park, NY $17.00-$22.00 1 month ago

Albany, NY $40,495.10-$52,643.64 1 month ago

Albany, NY $40,495.10-$52,643.64 1 day ago

Albany, NY $40,495.10-$52,643.64 2 weeks ago

Albany, NY $40,495.10-$52,643.64 1 day ago

Albany, New York Metropolitan Area 1 month ago

Albany, NY $40,495.10-$52,643.64 2 months ago

Ballston Spa, NY $40,495.10-$52,643.64 2 months ago

Albany, NY $40,495.10-$52,643.64 2 weeks ago

Scheduling and Patient Services Lead - General Pediatrics, Albany

Albany, NY $46,220.72-$64,709.01 2 weeks ago

Saratoga Springs, NY $21.78-$35.90 2 months ago

Patient Service Associate, Albany Urology

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.