Patient Service Associate- Duke Primary Care Sweetwater Apex, NC

Duke University; Durham (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Duke University is seeking a Patient Service Associate to join their Primary Care team in Apex, NC. The successful candidate will perform various clinic duties, including patient check-in, scheduling, and charge posting, while providing excellent customer service. If you're passionate about healthcare and have experience in customer service, consider joining our dedicated team.

Qualifications

• Minimum 1 year of customer service experience, preferably in healthcare.
• Basic PC skills and knowledge of medical terminology.

Responsibilities

• Coordinate clinic duties including patient check-in and scheduling.
• Handle medical records and explain billing procedures.
• Answer phones and assist in customer communication.

Skills

Verbal communication

Written communication

Data entry

Customer service

Organizational skills

Education

High school diploma or equivalent

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Patient Service Associate - Duke Primary Care Sweetwater Apex, NC

Summary

Coordinate and participate in a variety of duties associated with daily clinic preparation, patient identification, check-in/out, charge posting, cash management, and appointment scheduling. The role also involves customer service, message distribution, ancillary scheduling, and referrals management.

Hours:

Monday-Friday, day shifts, 40 hours a week

Work Performed

• Prepare for clinic visits by reviewing upcoming patients and completing necessary preparations.
• Enter pre-visit orders and prepare patient charts.
• Handle medical records, reports, and collections.
• Check-in patients, verify and update demographic data, and manage alerts in Maestro Care.
• Collect co-payments and balances, and explain billing procedures to patients.
• Schedule tests, procedures, and follow-up appointments.
• Answer phones, relay messages, and communicate with staff and patients effectively.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize, prioritize, and interact tactfully with customers.

Minimum Qualifications

• High school diploma or equivalent.
• At least one year of experience in a customer service role, preferably in healthcare.

Duke is an Equal Opportunity Employer committed to diversity and inclusion. We value the perspectives, backgrounds, and experiences of all community members and strive to create a welcoming environment for everyone.

Essential physical job functions may apply; accommodations are available upon request.