Patient Service Associate- Duke Primary Care Holly Springs PRN

Duke University; Holly Springs (NC); On-site; USD 30,000 - 40,000; Part time

Job summary

Ein innovativer Anbieter im Gesundheitswesen sucht einen Patient Service Associate für die Klinik in Holly Springs. In dieser Rolle koordinieren Sie die täglichen Abläufe, einschließlich der Patientenanmeldung, Terminplanung und der Verwaltung von Patientenakten. Sie werden Teil eines engagierten Teams, das sich für die Bereitstellung von qualitativ hochwertiger Patientenversorgung einsetzt. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten zur Verbesserung der Patientenerfahrung entscheidend sind. Wenn Sie eine Leidenschaft für den Kundenservice und die Gesundheitsversorgung haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens ein Jahr Erfahrung im Kundenservice oder im Gesundheitswesen.
• Fähigkeit, mehrere Aufgaben effektiv zu bewältigen.

Responsibilities

• Vorbereitung auf Klinikbesuche und Verwaltung von Patientenunterlagen.
• Überprüfung und Aktualisierung von demografischen Daten der Patienten.

Skills

Kommunikationsfähigkeiten

PC- und Dateneingabefähigkeiten

Kenntnis medizinischer Terminologie

Organisations- und Priorisierungsfähigkeiten

Education

High School Diplom oder gleichwertig

Tools

Maestro Care

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Patient Service Associate - Duke Primary Care Holly Springs

Hours: PRN Hours, as needed, mostly Saturday shifts from 7:20 am to 12 pm.

Summary

Coordinate and participate in duties related to daily clinic preparation, patient check-in/out, charge posting, cash management, and appointment scheduling. The role also involves customer service, message distribution, ancillary scheduling, and referrals management.

Work Performed

1. Prepare for clinic visits by reviewing upcoming patients and completing necessary activities, including entering pre-visit orders and preparing charts.
2. Handle patient check-in, verify and update demographic data, and manage alerts in Maestro Care.
3. Collect co-payments, post balances, and manage patient records and documentation.
4. Coordinate tests, procedures, and ancillary services, and explain billing policies to patients.
5. Check-out patients, schedule follow-up appointments, and manage communication with physicians and staff.

Knowledge, Skills, and Abilities

Strong communication skills, basic PC and data entry skills, knowledge of medical terminology, and the ability to organize and prioritize work are essential. Ability to interact tactfully and maintain effective relationships is also required.

Minimum Qualifications

High school education or equivalent. At least one year of experience in customer service or healthcare-related activities, with effective multi-tasking skills.

Additional Information

Duke is an Affirmative Action/Equal Opportunity Employer. We value diversity and inclusion, fostering a community built on collaboration, innovation, and respect for all backgrounds and perspectives.

Essential physical and mental abilities are required for certain roles; accommodations are available upon request.