PATIENT SERVER (FULL TIME)

Compass Group, North America; Cedar Park (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Pet Insurance

Flexible Spending Accounts (FSAs)

Job summary

TouchPoint is hiring full-time PATIENT SERVER to support patient meals at Ascension Seton Cedar Park Hospital. You will manage menu selections, assemble and deliver trays, and respond to patient dietary needs.

This role requires strong customer service experience and the ability to work with nursing staff to ensure accurate diet orders. The position offers a full-time schedule with flexibility across days, including weekends.

Qualifications

• Previous customer service and patient service experience required.
• Ability to lift and/or move up to 100 pounds.
• Computer technical skills to operate hospital systems.
• Excellent verbal and written communication skills.

Responsibilities

• Responsible for patient food service on assigned units, including menu selections and tray assembly.
• Deliver trays to patients and handle in-between meal food delivery.
• Adhere to dietary restrictions and modify menus per patient needs.
• Coordinate with nursing staff to ensure accurate diet prescriptions and patient satisfaction.
• Maintain clean and orderly work areas and follow safety and sanitation guidelines.

Skills

Customer service

Patient service

Communication skills

Computer skills

Physical ability

Tools

Hospital software

Job description

TouchPoint

• We are hiring immediately for full time PATIENT SERVER positions.

• Address : Ascension Seton Cedar Park Hospital - 1401 Medical Parkway, Cedar Park, TX 78613. Note: online applications accepted only .

• Schedule : Full time schedule; flexible. Sunday through Saturday, days and hours may vary. More details upon interview.

• Requirement : Previous customer service and patient service experience required.

• Pay Range: $17.50 per hour to $18.50 per hour.

If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.

We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

Job Summary

Summary: Responsible for patient food service on assigned units, including menu selections, tray assembly, tray delivery and pick-up, special requests and needs, and in-between meal food delivery.

Essential Duties and Responsibilities:

• Exhibits a friendly, caring attitude to patients when taking menu selections, delivering trays, inquiring during catering rounds and retrieving trays.

• Takes patients menu selections prior to each meal.

• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.

• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.

• Assembles trays according to patients’ menu selections on tray tickets in a timely and accurate manner.

• Interacts with nursing staff to ensure patients’ diet prescriptions are accurate and patients’ food needs are met.

• Retrieves trays from patients’ rooms.

• Maintains accurate and current information for each patient on assigned unit(s).

• Assists dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered.

• Communicates any patient related problems/concerns to appropriate personnel in a timely manner following departmental procedures.

• Adheres to facility confidentiality and patients’ rights policy as outlined in the facility’s HIPAA policies and procedures.

• Contributes to patient satisfaction goals by providing quality service.

• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.

• Maintains a clean, sanitary working environment.

• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.

• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.

• Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per MSDS sheets.

• Utilizes equipment in performing job functions according to department’s safety procedures.

• Follows facility and departmental safety policies and procedures to include incident reporting.

• Follows facility and departmental infection control policies and procedures.

• Follows the facility’s protocols for Hazardous Materials and Waste Program.

• Adheres to Emergency Preparedness Program and Life Safety Program. Participates in drills, as appropriate.

• Performs other duties as assigned.

Qualifications:

• Ability to lift and/or move up to 100 pounds.

• Computer technical skills to operate hospital systems.

• Excellent verbal and written communication skills.

Associates at Touchpoint are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical

• Dental

• Vision

• Life Insurance/AD

• Disability Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Touchpoint maintains a drug-free workplace.