PATIENT SERVER (FULL TIME)

TouchPoint Support Services; Austin (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Job summary

TouchPoint is hiring for a full-time Patient Server at Dell Seton Medical Center UT in Austin, TX. The role covers patient meal service, tray assembly, delivery, and accommodating dietary needs. Shifts end at 8:30 pm with rotating weekends. Prior serving experience is a plus, and online applications are accepted.

As part of Compass Group, TouchPoint serves patients, families, and visitors with care, hospitality, and attention to detail to support healing in a health care environment.

Qualifications

• Experience in food service or patient meal delivery preferred.
• Excellent verbal and written communication skills.
• Ability to lift up to 100 pounds and work in a hospital environment.

Responsibilities

• Responsible for patient food service on assigned units, including menu selections, tray assembly, tray delivery and pick-up, and in-between meal delivery.
• Interact with nursing staff to ensure dietary prescriptions are met.
• Maintain accurate patient information and follow safety and sanitation guidelines.
• Follow HACCP procedures and document required reports.

Skills

Serving experience

Communication skills

Physical stamina

Tools

Hospital systems software

Job description

We are hiring immediately for a full time PATIENT SERVER position.

Address: Dell Seton Medical Center UT - 601 East 15th Street, Austin, TX 78701. Note: online applications accepted only.

Schedule: Full time schedule. Days and hours may vary; shifts ending at 8:30 pm. Rotating weekends included. More details upon interview.

Requirement: Previous serving experience is a plus.

Pay Range: $16.75 per hour to $17.75 per hour.

TouchPoint

If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

Job Summary

Responsible for patient food service on assigned units, including menu selections, tray assembly, tray delivery and pick-up, special requests and needs, and in-between meal food delivery.

Essential Duties and Responsibilities

• Exhibits a friendly, caring attitude to patients when taking menu selections, delivering trays, inquiring during catering rounds and retrieving trays.
• Takes patients menu selections prior to each meal.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Assembles trays according to patients' menu selections on tray tickets in a timely and accurate manner.
• Interacts with nursing staff to ensure patients' diet prescriptions are accurate and patients' food needs are met.
• Retrieves trays from patients' rooms.
• Maintains accurate and current information for each patient on assigned unit(s).
• Assists dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered.
• Communicates any patient related problems/concerns to appropriate personnel in a timely manner following departmental procedures.
• Adheres to facility confidentiality and patients' rights policy as outlined in the facility's HIPAA policies and procedures.
• Contributes to patient satisfaction goals by providing quality service.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Maintains a clean, sanitary working environment.
• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per MSDS sheets.
• Utilizes equipment in performing job functions according to department's safety procedures.
• Follows facility and departmental safety policies and procedures to include incident reporting.
• Follows facility and departmental infection control policies and procedures.
• Follows the facility's protocols for Hazardous Materials and Waste Program.
• Adheres to Emergency Preparedness Program and Life Safety Program. Participates in drills, as appropriate.
• Performs other duties as assigned.

Qualifications

• Ability to lift and/or move up to 100 pounds.
• Computer technical skills to operate hospital systems.
• Excellent verbal and written communication skills.

Associates At Touchpoint Are Offered Many Fantastic Benefits

Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Touchpoint maintains a drug-free workplace.