Patient Serv. Coord. III

Massachusetts General Hospital; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein renommiertes Krankenhaus sucht einen engagierten Mitarbeiter für die Patientenbetreuung. In dieser Rolle sind Sie das freundliche Gesicht des Unternehmens, das Patienten und Besucher herzlich begrüßt und sicherstellt, dass ihre Bedürfnisse erfüllt werden. Ihre Aufgaben umfassen die Terminplanung, die Beantwortung von Anrufen und die Gewährleistung einer reibungslosen Kommunikation. Sie arbeiten in einem dynamischen Umfeld und tragen zur Effizienz der täglichen Abläufe bei. Wenn Sie eine Leidenschaft für exzellenten Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Hochschulabschluss oder GED erforderlich; College-Ausbildung bevorzugt.
• Ausgezeichnete Kundenservicefähigkeiten und interpersonelle Fähigkeiten.

Responsibilities

• Begrüßen Sie Patienten und Besucher professionell und respektvoll.
• Planen Sie Patienten Termine und verwalten Sie Zeitpläne.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Organisatorische Fähigkeiten

Zeitmanagement

Problemlösungsfähigkeiten

Multitasking

Education

High School Diploma oder GED

Associate's Degree

Tools

Epic

Job description

Job Description

Greet all patients and visitors to the practice in a professional, timely, and respectful manner. Effectively interact with a diverse population.

1. Answer all incoming phone calls utilizing courteous customer service skills.
2. Schedule patient appointments, including imaging services appointments.
3. Maintain confidentiality and privacy consistent with HIPAA guidelines.
4. Monitor and oversee provider schedules to ensure accurate and timely appointment scheduling.
5. Adjust imaging schedules when necessary, in accordance with practice policies. Contact patients to communicate schedule changes and ensure timely rescheduling.
6. Troubleshoot workflow and scheduling issues to ensure efficient daily operations.
7. Address emerging patient concerns promptly and appropriately.
8. Provide cross-coverage for other administrative staff during absences, vacations, and workflow variations.
9. Collaborate with leadership on departmental projects.
10. Perform other duties appropriate to this position.

Qualifications - External

• High School Diploma or GED required; college education preferred.
• Exceptional customer service skills.
• Strong interpersonal, organizational, and time management skills.
• Ability to work collaboratively and independently.
• Knowledge of computer modules of Epic, including appointment scheduling, referral management, and electronic medical records.
• Good command of the English language.
• Demonstrates initiative, responsibility, and ownership of work.
• Ability to problem-solve and resolve complex issues, seeking guidance when needed.
• Ability to multi-task, prioritize, and maintain composure in a fast-paced environment.
• Knowledge of hospital, state, and federal regulatory requirements, including HIPAA, JCAHO, and hospital policies.

Associate's Degree preferred. High School Diploma or equivalent required.

Additional Job Information

The General Hospital Corporation is an Equal Opportunity Employer. We embrace diverse skills, perspectives, and ideas. All qualified applicants will receive consideration without regard to race, color, creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. Reasonable accommodations will be provided to individuals with disabilities to participate in the application process, perform job functions, and access employment benefits.