Patient Serv Coord - Clin

AMEDISYS HOME HEALTH; Chesapeake (VA); On-site; USD 41,000 - 44,000; Full time

Job summary

AMEDISYS HOME HEALTH is seeking a Scheduling Coordinator to manage home visits for field staff under the Clinical Manager, ensuring optimal coordination of patient care and resource utilization. You will support scheduling of services, coordinate with clinicians, patients, and referral sources, and help maximize center capacity.

You will handle Oasis visits, prepare weekly clinician schedules, optimize geography, and resolve scheduling issues with patients and staff, while supporting the

Qualifications

• Current, unencumbered nursing license applicable to the state of employment.
• High School diploma or GED required.
• 1+ year of administrative experience in a health care setting.

Responsibilities

• Schedule patient assessments, Oasis visits, and other services in a timely manner.
• Prepare weekly clinician schedules and monitor capacity to meet productivity standards.
• Assign clinicians by geography to maximize efficiency and appropriate skill usage.
• Manage missed visits and coordinate with Clinical Manager for resolution.
• Communicate with patients, field staff, and referral sources to ensure timely services.
• Handle scheduling calls and document actions in the care center system.
• Assist with transfer of patients between care centers or hospice services.
• May provide direct patient care only in emergencies if licensed and needed.

Skills

Scheduling coordination

Administrative experience

Communication skills

Healthcare admin

Education

Licensed Practical Nurse/Licensed Vocational Nurse or Registered Nurse license (state)

High School diploma or GED

Job description

• $30.00-32.00 Hourly

Responsible for scheduling the home visits for the field staff and assisting with the coordination of patient care. Works under the direction of the Clinical Manager to ensure the proper utilization of clinical resources to maximize care center capacity and utilization guidelines. Responsible for scheduling and communicating with field staff, patients, and Clinical Manager regarding scheduling of patient services.

Responsibilities

• Ensures patient assessment visits including all Oasis visits are scheduled and performed timely.
• Prepares weekly clinician schedules. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
• Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
• Ensures missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution.
• Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center.
• Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance related issues to the Clinical Manager.
• Monitors hospitalized patients, communicating and ensuring the team follows up as necessary.
• Completes requested schedules ensuring all orders and services (e.g. lab draw, supervisory visits, add-on visits or disciplines etc.) are included as required.
• Supports Clinical Manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, BD team and other office personnel.
• Runs all applicable reports and responds to workflow taking appropriate actions.
• Assists with internal or external transfer of patients between care centers and/or Hospice services.
• If a licensed clinician and meets all criteria to be a field clinician, may provide direct patient care as necessary and only in times of an emergency.
• May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs.
• In the absence of an Intake Coordinator, may be responsible for the referral and intake process within the care center.
• If a licensed clinician, may obtain verbal orders for patients and documents as applicable.
• Performs other duties as assigned.

Qualifications

• Current, unencumbered license to practice as a Licensed Practical Nurse/Licensed Vocational Nurse or Registered Nurse specific to that state the employee is assigned to work by the company.
• High School diploma or GED equivalent.
• One (1+) year of administrative experience in a health care environment.

Preferred-

• One (1+) year of referral and scheduling experience in a healthcare environment.

Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.