Patient Scheduling Specialist — Care Liaison

Universal Hospital Services Inc.; McAllen (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Loan forgiveness

PTO

Medical dental vision

401(k) with match

Student loan refinancing

Career development

Job summary

Universal Health Services in McAllen, TX is seeking a Scheduling Representative to greet patients and coordinate scheduling by phone or electronic correspondence, updating records and relaying patient suggestions to management.

You will schedule, reschedule, cancel, and remind patients of upcoming appointments, and maintain strong relationships with affiliated physicians and clinical staff to ensure smooth operations. This role offers growth within UHS and a patient-centered environment.

Qualifications

• High school diploma required.
• Two years’ experience performing clerical and data entry duties, with one of the two years’ experience being in customer service, medical claims or medical office environment preferred.
• Ability to effectively communicate in English, both verbally and in writing.
• Excellent computer skills to include a working detailed knowledge of Microsoft applications.
• Attentive to details.
• Ability to perform data entry with speed and accuracy.
• Excellent communication skills.
• Must be a team player and have the ability to work independently with little supervision.
• Understanding of common marketing and advertising in service lines

Responsibilities

• Greet patients and assist with scheduling by phone or electronic correspondence.
• Update patient information and act as liaison to management for patient suggestions.
• Schedule, reschedule, cancel, and remind patients of upcoming appointments.
• Maintain good working relationships with network doctors and support related duties.

Skills

Customer service

Data entry

English communication

Detail oriented

Team player

Education

High school diploma

Tools

Microsoft Office

MS Excel

Job description

Universal Health Services in McAllen, TX is seeking a Scheduling Representative to greet patients and coordinate scheduling by phone or electronic correspondence, updating records and relaying patient suggestions to management.

You will schedule, reschedule, cancel, and remind patients of upcoming appointments, and maintain strong relationships with affiliated physicians and clinical staff to ensure smooth operations. This role offers growth within UHS and a patient-centered environment.