Patient Scheduling Coordinator

Dental Depot; Oklahoma City (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

Dental Depot in Oklahoma City is seeking a Patient Scheduling Coordinator to efficiently manage appointment scheduling and confirmations by phone or online, ensuring a smooth patient flow and positive interaction.

The role requires building strong relationships with patients, maintaining courteous communication, and adhering to HIPAA guidelines while supporting hygiene scheduling across locations using Eaglesoft and Revenuwell.

Qualifications

• High school diploma or GED required.
• No prior experience required.
• Eaglesoft knowledge preferred but not required.
• Must have a valid drivers license and annual Motor Vehicle Record check when operating company vehicles.

Responsibilities

• Schedule and confirm patient appointments for Hygiene schedule.
• Maintain call logs and correspondence files for each location.
• Fill the Hygiene schedule by reviewing SoonER, QuickFill, and Recall lists in the Eaglesoft system.
• Utilize Revenuwell to schedule, cancel, confirm, or reschedule hygiene appointments.
• Perform other administrative tasks as assigned by Management.

Skills

Customer Oriented

Time Management

Detail Oriented

Organized

Education

High School Diploma or GED

Tools

Eaglesoft

Microsoft Office

Job description

Position SummaryThe Patient Scheduling Coordinator is responsible for scheduling and confirming appointments via telephone or internet and maintaining the efficiency of the patient schedule. They are responsible for building positive relationships with patients by efficiently, effectively, and courteously communicating information.Essential FunctionsTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.Schedule and confirm patient appointments for the Hygiene schedule.Maintain call logs and correspondence files for each location.Fill the Hygiene schedule by reviewing the following lists: sooner if possible, quickfill, and recall within the Eaglesoft system.Utilize Revenuwell to schedule, cancel, confirm, or reschedule hygiene appointments.Complies with: Dental Depot policies and procedures; OSHA policies, procedures and rules and regulations; and HIPAA policies, procedures, rules and regulations.Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management.This position may complete other Administrative tasks assigned by Management.Maintain regular and reliable attendanceSkills & AbilitiesEducation:High School Graduate or General Education Degree (GED): RequiredExperience:No prior experience necessaryComputer Skills:Dental Software knowledge (Eaglesoft knowledge preferred, but not required.) Knowledge of all Microsoft Office products.Other Requirements:Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes.Position QualificationsAccountability - Ability to accept responsibility and account for his/her actions.Adaptability - Ability to adapt to change in the workplace.Organized - Possessing the trait of being organized or following a systematic method of performing a task.Customer Oriented - Ability to take care of the customers’ needs while following company procedures.Working Under Pressure - Ability to complete assigned tasks under stressful situations.Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.Technical Aptitude - Ability to comprehend complex technical topics and specialized information.Detail Oriented - Ability to pay attention to the minute details of a project or task.Safety Awareness - Ability to identify and correct conditions that affect employee safety.Accuracy - Ability to perform work accurately and thoroughly.Enthusiastic - Ability to bring energy to the performance of a task.Friendly - Ability to exhibit a cheerful demeanor toward others.Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.Time Management - Ability to utilize the available time to organize and complete work within given deadlines.Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.Communication, Oral - Ability to communicate effectively with others using the spoken word.Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.Energetic - Ability to work at a sustained pace and produce quality work.Physical DemandsN (Not Applicable)O (Occasionally)Activity is not applicable to this position.F (Frequently)Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)C (Constantly)Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)Position requires this activity more than 66% of the time (5.5+ hrs/day)Physical DemandsStandLift/CarryWalkF10 lbs or lessFSitFManually ManipulateFReach OutwardFReach Above ShoulderFPush/PullClimbO12 lbs or lessFCrawlNSquat or KneelNBendOGraspOSpeakFFOther Physical RequirementsVision (Near)Ability to wear Personal Protective Equipment (PPE) - Such as safety glasses, surgical masks and protective glovesWork EnvironmentWhile performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, body fluids, blood borne pathogens, and the risk of radiation. The noise level is usually moderate. As the dental practice is heavily dependent on scheduling, the general environment can become hectic at times. Therefore, the employee must be able to handle effectively the normal anxieties associated with the job.While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, body fluids, blood borne pathogens, and the risk of radiation. The noise level is usually moderate. As the dental practice is heavily dependent on scheduling, the general environment can become hectic at times. Therefore, the employee must be able to handle effectively the normal anxieties associated with the job.