Patient Scheduling Coordinator

Dental Depot DFW; Oklahoma City (OK); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Dental Depot in Oklahoma City is seeking a Patient Scheduling Coordinator responsible for scheduling and confirming appointments via telephone or internet, and maintaining an efficient patient schedule. You will build positive relationships with patients through courteous communication and ensure adherence to HIPAA and clinic policies.

No prior experience required; strong organizational skills and attention to detail are essential for success in this role.

Qualifications

• High school diploma or GED required.
• No prior experience necessary.
• Basic computer skills and familiarity with dental software preferred.

Responsibilities

• Schedule and confirm patient appointments for the Hygiene schedule.
• Maintain call logs and correspondence files for each location.
• Fill the Hygiene schedule by reviewing lists in the Eaglesoft system.
• Utilize Revenuwell to schedule, cancel, confirm, or reschedule hygiene appointments.
• Comply with Dental Depot policies, OSHA and HIPAA regulations.
• May relocate to other Dental Depot clinics as needed.
• Perform other administrative tasks as assigned by Management.
• Maintain regular and reliable attendance.

Skills

Accountability

Adaptability

Organized

Customer Oriented

Working Under Pressure

Detail Oriented

Time Management

Active Listening

Communication, Oral

Initiative

Education

High School/GED

Tools

Eaglesoft

Microsoft Office

Job description

Overview

Position Type

Full Time

Job Shift

Day

High School/GED

Description

Position Summary

The Patient Scheduling Coordinator is responsible for scheduling and confirming appointments via telephone or internet and maintaining the efficiency of the patient schedule. They are responsible for building positive relationships with patients by efficiently, effectively, and courteously communicating information.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Schedule and confirm patient appointments for the Hygiene schedule.


• Maintain call logs and correspondence files for each location.


• Fill the Hygiene schedule by reviewing the following lists: sooner if possible, quickfill, and recall within the Eaglesoft system.


• Utilize Revenuwell to schedule, cancel, confirm, or reschedule hygiene appointments.


• Complies with: Dental Depot policies and procedures; OSHA policies, procedures and rules and regulations; and HIPAA policies, procedures, rules and regulations.


• Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management.


• This position may complete other Administrative tasks assigned by Management.


• Maintain regular and reliable attendance

Qualifications

Skills & Abilities

Education:

High School Graduate or General Education Degree (GED): Required

Experience:

No prior experience necessary

Computer Skills:

Dental Software knowledge (Eaglesoft knowledge preferred, but not required.) Knowledge of all Microsoft Office products.

Other Requirements:

Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes.

Position Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.


• Adaptability - Ability to adapt to change in the workplace.


• Organized - Possessing the trait of being organized or following a systematic method of performing a task.


• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.


• Working Under Pressure - Ability to complete assigned tasks under stressful situations.


• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.


• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.


• Detail Oriented - Ability to pay attention to the minute details of a project or task.


• Safety Awareness - Ability to identify and correct conditions that affect employee safety.


• Accuracy - Ability to perform work accurately and thoroughly.


• Enthusiastic - Ability to bring energy to the performance of a task.


• Friendly - Ability to exhibit a cheerful demeanor toward others.


• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.


• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.


• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.


• Communication, Oral - Ability to communicate effectively with others using the spoken word.


• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.


• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.


• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.


• Energetic - Ability to work at a sustained pace and produce quality work.

Physical Demands

N (Not Applicable)

O (Occasionally)

Activity is not applicable to this position.

F (Frequently)

Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

C (Constantly)

Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Stand

Lift/Carry

Walk

F

10 lbs or less

F

Manually Manipulate

F

F

Reach Above Shoulder

F

Push/Pull

Climb

O

12 lbs or less

F

N

Squat or Kneel

N

O

Grasp

O

Speak

F

F

Other Physical Requirements

Vision (Near)

Ability to wear Personal Protective Equipment (PPE) - Such As safety glasses, surgical masks and protective gloves

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, body fluids, blood borne pathogens, and the risk of radiation. The noise level is usually moderate. As the dental practice is heavily dependent on scheduling, the general environment can become hectic at times. Therefore, the employee must be able to handle effectively the normal anxieties associated with the job.

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, body fluids, blood borne pathogens, and the risk of radiation. The noise level is usually moderate. As the dental practice is heavily dependent on scheduling, the general environment can become hectic at times. Therefore, the employee must be able to handle effectively the normal anxieties associated with the job.