Patient Scheduling Coordinator

Vein Clinics of America, Inc.; Northbrook (IL); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Health insurance

Retirement Plan

Paid time off (PTO)

Job summary

Vein Clinics of America, Inc. is seeking a Patient Scheduling Coordinator in Northbrook, IL. The role connects patients with essential medical care in a fast-paced, target-driven environment. We provide comprehensive training to ensure you assist patients effectively.

Location: Northbrook, IL; Schedule: Full-time, Monday through Friday; Compensation: $20-$23 per hour based on experience; benefits include health insurance, retirement plan, and PTO.

Qualifications

• Minimum 1+ years of call center experience in customer service, retention, or a similar role.
• Exceptional communication skills, both verbal and written.
• Proficiency in Word and Excel; familiarity with call center systems.
• Bilingual English & Spanish required.
• Ability to empathize with patients and guide them toward a solution.

Responsibilities

• Handle inbound and outbound calls in a high-volume environment.
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed KPIs related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and attendance.
• Resolve patient concerns with high-level customer service.
• Enter patient information and schedule appointments accurately in the system.
• Collaborate with the team to drive patient engagement and retention.
• Follow scripts and compliance protocols.

Skills

Bilingual English & Spanish

Exceptional communication

Organizational skills

Call center experience

Empathy for patients

Adaptability

Reliability/attendance

Tools

Word

Excel

Call center software

Job description

Why USA Clinics Group?

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.

We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!

Why You'll Love Working with us:

Rapid career advancement Competitive compensation package

Positive, team-oriented environment Work with cutting-ed technology

Make a real impact on patients’ lives Join a fast-growing, mission-driven company

Position Summary:

As a Patient Scheduling Coordinator, you will play a vital role in connecting patients with essential medical care. In this fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments.

No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively.

Position Details:

• Location: Northbrook, IL
• Schedule: Full-time, Monday through Friday
• Bilingual Required (Fluent in English & Spanish)
• Compensation: $20-$23hr based on experience and qualifications.

Key Responsibilities:

• Handle inbound and outbound calls in a high-volume

• Present a positive, professional, and energetic approach to patients.

• Meet and exceed key performance metrics (KPIs) related to scheduling and retention.

• Educate patients on services, benefits, and appointment details.

• Proactively follow up with patients to ensure continued care and appointment attendance.

• Resolve patient concerns efficiently while maintaining a high level of customer service.

• Accurately enter patient information and schedule appointments in the system.

• Work collaboratively with the team to drive patient engagement and retention.

• Adhere to scripts, decision trees, and compliance protocols.

• Additional duties as required.

• Prior experience in customer engagement or a retention-driven call center environment.
• Minimum 1+ years of call center experience in customer service, retention, or a similar role.
• Exceptional communication skills, both verbal and written.
• Strong organizational, data entry, and follow-up skills.
• Proficiency in Word, Excel, and call center systems.
• Ability to empathize with patients while confidently guiding them toward a solution.
• Must follow scripts and decision trees as required.
• Adaptability to a fast-paced, target-driven environment.
• Regular, consistent, and punctual attendance.
• Experience in the medical industry is preferred.

• Health insurance (medical, dental, vision)
• Retirement Plan
• Paid time off (PTO) (vacation, sick)