Patient Scheduling Coordinator

UnityPoint Health; Des Moines (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

401K matching

Dental insurance

Health insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health is seeking a Patient Scheduling Coordinator to manage complex patient scheduling across multiple services, verify insurance, obtain prior authorizations, and keep EMR data accurate. The role includes mentoring junior staff and driving process improvements to enhance access to care.

Qualifications include a high school diploma or equivalent, with an Associate's degree preferred, and at least three years of customer service or healthcare-related experience.

Qualifications

• Primarily requires customer service and healthcare exposure in front-office settings.
• Three years of customer service or healthcare-related experience is expected.
• Associate level or higher education preferred for administrative roles.

Responsibilities

• Manage complex scheduling for patients, procedures and tests while ensuring compliance.
• Greet patients, assist with forms, and resolve conflicts to maintain access flow.
• Coordinate with clinic staff and patients to secure pre-certifications and insurance information.
• Update EMR with accurate patient data and ensure privacy compliance.

Skills

Customer service

Healthcare experience

Front desk duties

Education

High School Diploma or equivalent

Associate's degree in Business Administration or Healthcare

Tools

EMR system

Job description

Overview

The Patient Scheduling Coordinator is responsible for managing complex patient scheduling, including multiservice appointments, diagnostic tests, and surgeries, ensuring timely access and adherence to regulatory requirements. The role verifies insurance coverage, secures prior authorizations, and updates patient data in the Electronic Medical Record (EMR) system, ensuring accuracy and compliance. The role also coordinates with clinicstaff, mentors junior staff, and contributes to process improvements to optimize patient scheduling and access.

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Manages complex scheduling and/or rescheduling of patient appointments, procedures, diagnostic tests, surgeries, hospital admissions, and other related appointments between multiple providers, ensuring compliance with scheduling protocols and regulatory requirements.
• Greetspatients upon arrival, checks them in,assistswith required forms, and resolves conflicts by prioritizing high-priority cases to ensuretimelypatient access.
• Coordinates multi-service appointments and manages phone calls to optimize patient access and efficiently schedule procedures.
• Facilitates coordination with clinic staff and patients to ensure precise andtimelyscheduling, including securing necessary pre-certifications, insurance information, and financial data.
• Delivers appointment details, procedure instructions, and pre-visit requirements to patients, addressing scheduling concerns and ensuring full understanding of the process.
• Confirms insurance coverage and secures prior authorizations for scheduled procedures, ensuring patients are fully informed of insurance details.Coordinates interpreter services and special accommodations for patients as necessary, ensuring comprehensive care coordination.
• Updates patient scheduling information into the Electronic Medical Record (EMR) system, verifying accuracy of patient demographics, insurance, and procedure data, and evaluating patient records todetermineif outside documents arerequired.
• Performs audits of patient records to ensure compliance with organizational policies, privacy laws including Health Insurance Portability and Accountability Act (HIPAA), and industry standards, safeguarding the confidentiality and security of sensitive health information.
• Organizes andmaintainsdepartment records, ensuring compliance with regulatory standards.
• Prepares and distributes patient outcome reports, ensuringtimelyfollow-ups and consistent communication with patients and providers.
• Provides mentorship and guidance to junior staff, offering support andexpertiseinoptimizingscheduling workflows.
• Contributesto process improvement initiatives, helping identify opportunities for more efficient patient scheduling and access.

Qualifications

Education:

• High School Diploma or equivalent required.
• Associate's degree in Business Administration, Healthcare, orotherrelated field preferred.

Experience:

• Three (3) years of customer service ORhealthcare relatedexperiencerequired.
• Three (3) years of experience working inmedicalfront officeposition performing duties such as scheduling appointments, checking patients in/out, insurance verification, andmaintainingmedical records preferred.

License(s)/Certification(s):

• None.