Patient Scheduling & Call Center Specialist

Dermatologists of Central States; Kettering (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k matching

Company-paid life insurance

Employee assistance program

Paid time off

Job summary

Dermatologists of Central States located in Kettering, Ohio, is seeking a dedicated Call Center Representative. The role involves answering incoming calls, assisting patients with scheduling, and ensuring a positive patient experience.

The ideal candidate should have customer service experience, knowledge of medical terminology, and the ability to handle calls professionally. The position offers benefits including medical and dental insurance, 401k matching, and paid time off.

Qualifications

• Minimum 1 year of experience in customer service or related clinical environment.
• Experience in a call center and web-based scheduling is a plus.
• Ability to maintain confidentiality and communicate effectively.

Responsibilities

• Answer incoming phone calls for all locations.
• Actively listen to identify patient’s needs and provide assistance.
• Enter accurate demographic information and direct calls to other departments.

Skills

Customer service experience

Medical terminology knowledge

Effective communication

Ability to adapt

Web-based scheduling experience

Job description

Dermatologists of Central States located in Kettering, Ohio, is seeking a dedicated Call Center Representative. The role involves answering incoming calls, assisting patients with scheduling, and ensuring a positive patient experience.

The ideal candidate should have customer service experience, knowledge of medical terminology, and the ability to handle calls professionally. The position offers benefits including medical and dental insurance, 401k matching, and paid time off.