Patient Scheduling Agent

Bold Business; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A health services company is seeking a Patient Appointment Scheduling Specialist for remote work within the U.S. The role involves scheduling patient appointments, meeting key performance indicators, and documenting interactions with a focus on quality and professionalism. Ideal candidates will have call center experience and be comfortable with cloud-based tools. This position offers a growth-focused environment where feedback is valued.

Qualifications

• U.S.-based and authorized to work in the U.S. with a reliable home setup.
• Experience in call center, patient access, or appointment-setting, preferably in healthcare.
• Comfortable using cloud phone systems, Slack, and Google Sheets/Excel.

Responsibilities

• Schedule patient appointments by phone using approved scripts.
• Meet daily KPIs for call volume and success rate.
• Document interactions accurately and collaborate with team members.

Skills

Call center experience

Patient access expertise

Cloud phone systems

Slack usage

Google Sheets/Excel

Scripts following

Adaptability

Job description

A company is looking for a Patient Appointment Scheduling Specialist (U.S. Based, Remote).

Key Responsibilities

• Schedule patient appointments by phone using approved scripts and confirm details
• Meet daily KPIs for call volume and success rate while maintaining quality and professionalism
• Document interactions accurately and collaborate with team members for updates and issue resolution

Required Qualifications

• U.S.-based and authorized to work in the U.S. with a reliable home setup
• Experience in call center, patient access, or appointment-setting, preferably in healthcare
• Comfortable using cloud phone systems, Slack, and Google Sheets/Excel
• Ability to follow scripts, capture accurate notes, and meet daily KPI targets
• Adaptable with a growth mindset, willing to iterate messaging based on feedback