Patient Scheduler & Service Representative

United Wound Healing; Puyallup (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical & dental

Vision & Rx coverage

401(k) with match

PTO 16.5 days

Job summary

United Wound Healing in Puyallup, WA is seeking a full-time Medical Scheduling Clerk to coordinate referrals and patient appointments. The role supports care teams and ensures timely scheduling within a fast-paced healthcare environment.

Requirements include 2+ years in medical scheduling or healthcare administration, strong organization, attention to detail, and proficiency with EMRs and Microsoft 365 apps. Competitive hourly pay and benefits are offered in this non-exempt position.

Qualifications

• 2+ years in medical scheduling or healthcare administration.
• Ability to manage referrals, appointments, and follow-ups.
• Strong organizational and multitasking abilities.
• Prioritize urgent tasks and meet deadlines.
• Excellent documentation and attention to detail.
• Compassionate, patient-focused communication.
• Proficient with EMRs and Microsoft 365 apps.
• Able to work independently with minimal supervision.

Responsibilities

• Coordinate referrals from receipt to scheduling.
• Review referral docs for completeness and accuracy.
• Collaborate with providers, patients, families, facilities.
• Schedule patient appointments based on provider availability.
• Assist with provider scheduling and administrative tasks.

Skills

Scheduling experience

Organizational skills

Urgency & prioritization

Attention to detail

Compassion

Communication skills

Tech proficiency

Independence

Problem solving

Dependability

Tools

EMRs

Microsoft Teams

SharePoint

Outlook

Word

Excel

Job description

Business Office Full Time Clerical PUYALLUP, WA, US

3 days ago Requisition ID: 1748

Salary Range: $21.00 To $24.00 Hourly

ABOUT UNITED WOUND HEALING

Our mission to change skin and wound care while improving the lives of others isn't easy, but it's worth it! One in ten residents in a skilled nursing facility will develop a skin condition requiring expert medical care. We believe that every person deserves the very best skin and wound care. Building and leading skin and wound care teams is how we do it! Our skin and wound care providers bring education and encouragement to the people who take care of our patients 24/7. When they get better at their jobs, our patients' wounds heal faster, and that is our goal!

COMPENSATION & BENEFITS

Salary: $21.00-$24.00 hourly (DOE) | Hourly, Non-Exempt | Full-Time | Location: Puyallup, WA

• Medical, Dental, Orthodontic, Vision, and Rx - 80% of employee monthly premiums covered; dependent coverage available at employee’s expense
• Employer-sponsored Life, AD&D, and Disability Insurance
• Voluntary supplemental plans: Accident, Cancer, Critical Illness, STD, Identity Protection, and more

Time Off

• Accrue up to 132 hours (16.5 days) of PTO in your first year, based on FTE status
• 8 paid holidays for full-time employees
• 401(k) with employer match on first 4%
• Up to $2,000 annually for professional development (prorated based on FTE)

Work-Life Quality

• Monday-Friday schedule | Typical hours 8:00 AM - 4:30 PM PST
• Core Values that promote work-life harmony
• A collaborative, team-driven culture that promotes recognition and celebrates everyday wins

WHAT YOU BRING

• Experience: 2+ years of relevant experience in medical scheduling, patient coordination, healthcare administration, or a similar healthcare setting preferred; demonstrated ability to manage complex scheduling and administrative responsibilities independently is essential
• Organization: Strong organizational, time-management, and multitasking skills, with the ability to manage multiple referrals, appointments, and follow-up tasks simultaneously
• Urgency: A strong sense of urgency and the ability to prioritize competing demands, meet time-sensitive deadlines, and escalates unresolved issues appropriately
• Attention to Detail: Excellent attention to detail and a commitment to maintaining accurate, complete, and timely documentation
• Compassion: Demonstrated compassion, patience, and professionalism when communicating with patients, families, providers, and healthcare partners
• Communication: Excellent verbal and written communication skills, including professional phone etiquette and the ability to communicate effectively with diverse individuals and care teams
• Technical: Proficient with computer systems and electronic documentation, with the ability to learn and navigate scheduling systems, EMRs, Microsoft Teams, SharePoint, Outlook, Word, and Excel
• Independence: Ability to work independently, exercise sound judgment, take initiative, and follow established workflows with minimal supervision
• Problem Solving: Strong problem-solving skills and the ability to identify missing information, resolve scheduling barriers, and follow through on outstanding tasks
• Character: Dependable, punctual, self-motivated, trustworthy, and able to maintain a positive and professional attitude in a fast-paced healthcare environment

WHAT YOU'LL DO

Referral Intake & Coordination

• Coordinate and manage patient referrals from initial receipt through appointment scheduling, ensuring timely processing and follow-through.
• Review referral documentation for completeness and accuracy, obtain missing information, and coordinate with the Intake Team to facilitate referral review and approval.
• Collaborate with providers, patients, families, home health agencies, and healthcare facilities to coordinate appointments and support continuity of care.
• Schedule patient appointments based on provider availability and ensure accurate and timely documentation of scheduling information.
• Assist with provider scheduling and other administrative responsibilities as assigned.

Patient & Family Communication

• Communicate with patients and their families to establish or confirm appointments, provide information about UWH services, and address scheduling-related questions with compassion and professionalism.
• Complete appointment reminder calls, follow up on outstanding consent forms, and coordinate required patient safety screening and documentation.
• Maintain accurate patient referral and scheduling records and communicate relevant updates to providers and appropriate care team members.
• Identify and resolve scheduling barriers, follow up on outstanding requests, and elevate issues as needed to support timely patient care.

READY TO MAKE AN IMPACT?

If you're a driven healthcare scheduling professional who wants to do meaningful work and grow with a purpose-driven team, we'd love to hear from you.

United Wound Healing is a drug-free workplace. All offers are contingent upon successful drug screening and a criminal background check. Equal Opportunity Employer.