Patient Scheduler II

Presbyterian Healthcare Services; Rio Rancho (NM); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellness program

Job summary

Presbyterian Healthcare Services in Rio Rancho, NM, is hiring a Patient Scheduler II to deliver exceptional patient experience, ensure accurate scheduling, and manage advanced visit types in a multi‑disciplinary setting.

The role verifies demographics and insurance, coordinates pre‑admission and invasive procedure scheduling, ensures prior authorizations and referrals, and supports patient communications and release of information.

Qualifications

• High school diploma or equivalent with medical terminology training.
• At least 12 months of clinical experience and proficiency in prior authorizations, certifications, and referrals.
• Must pass EPIC registration competency.
• Schedules appointments and procedures, coordinates complex scheduling needs, and maintains strong organization under pressure.
• Working knowledge of CPT and ICD-10 coding.

Responsibilities

• Provides excellent patient service using CARES, AIDET, and EPE, resolving complaints, managing conflict, and supporting patients in the lobby.
• Accurately schedules patients, verifies demographics and insurance, explains coverage and financial expectations, and coordinates invasive procedure scheduling and pre-admit appointments.
• Ensures all authorizations, referrals, and certifications are secured before procedures and communicates issues to stakeholders.
• Guides patients through Release of Information processes, supports patient satisfaction efforts, and completes confirmation calls and other patient-relations tasks.

Skills

Appointment scheduling

CPT ICD-10 coding

Clinical experience

Education

High school diploma or equivalent with medical terminology training

Tools

EPIC

Job description

Location and Compensation

Location Address: 4100 High Resort Blvd SE Rio Rancho, NM 87124-5901

Compensation Pay Range: Minimum Offer $16.42 Maximum Offer $26.10

Summary

Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Scheduler II. Provides exceptional patient experience, ensures accurate scheduling, and uses advanced visit types in a multi‑disciplinary setting. Confirms all prior authorizations, certifications, and referrals before procedures. Delivers non‑clinical pre‑surgery education, coordinates admission paperwork when needed, and performs other assigned duties.

Type of Opportunity

Full time

Job Exempt: No

Job is based: PMG - Rio Rancho High Resort 4100

Work Shift: Varied Days and Hours (United States of America)

Responsibilities

• Provides excellent patient service using CARES, AIDET, and EPE, resolving complaints, managing conflict, and supporting patients in the lobby.
• Accurately schedules patients, verifies demographics and insurance, explains coverage and financial expectations, and coordinates invasive procedure scheduling and pre‑admit appointments.
• Ensures all authorizations, referrals, and certifications are secured before procedures and communicates issues to stakeholders.
• Guides patients through Release of Information processes, supports patient satisfaction efforts, and completes confirmation calls and other patient‑relations tasks.

Qualifications

• High school diploma or equivalent with medical terminology training.
• At least 12 months of clinical experience and proficiency in prior authorizations, certifications, and referrals.
• Must pass EPIC registration competency.
• Schedules appointments and procedures, coordinates complex scheduling needs, and maintains strong organization under pressure.
• Possesses working knowledge of CPT and ICD‑10 coding.

Benefits

• All benefits‑eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short‑term and long‑term disability, group term life insurance and other optional voluntary benefits.
• Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well‑being. Earn gift cards and more by taking an active role in our personal well‑being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why Work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not‑for‑profit healthcare system of nine hospitals, a statewide health plan and a growing multi‑specialty medical group. Founded in New Mexico in 1908, we are the state’s largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Equal Opportunity

AA/EOE/VET/DISABLED.

PHS is a drug‑free and tobacco‑free employer with smoke free campuses.

Commitment to Well‑Being

We're Determined to Support New Mexico's Well‑Being | Presbyterian Healthcare Services Here, we’re committed to a different way to make a difference. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, nurses, employees, board members, and volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than one in three New Mexicans. We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.