Patient Scheduler I

Tidelands Health; Myrtle Beach (SC); Remote; USD 36,000 - 42,000; Full time

Job summary

Tidelands Health in Myrtle Beach, SC is seeking a Patient Scheduler II to pre-register and schedule moderately complex procedures, coordinating multiple resources for patient services and ensuring billing information is complete and accurate.

You will provide courteous, professional service to patients and providers, schedule according to department availability, and support registration with attention to detail in a fast-paced healthcare setting.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of customer-facing experience required.
• Call center, patient scheduling and/or physician front-office experience preferred.
• Healthcare setting experience preferred.

Responsibilities

• Assures patients have information needed for timely arrival and proper billing.
• Receives scheduling requests from physicians and patients and books procedures per department availability.
• Provides accurate schedules so departments can view/print daily appointments and communicates changes.
• Performs various administrative duties including mail handling and distribution.

Skills

Customer service

Interpersonal skills

Attention to detail

Problem solving

Stress management

Education

High School Diploma or equivalent

Tools

Scheduling software

Job description

US SC Remote

Full time

Employee Type:

Regular

Work Shift:

Day - 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health!

Patient Scheduler II

Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.

A Brief Overview

Patient Scheduler II is responsible for pre-registering and scheduling moderately complex procedures and coordinating multiple resources for patient services. The purpose of this position is to schedule patient appointments for designated areas according to Tidelands Health protocols. Provides courteous, professional and efficient service to patients and providers. Responsible for accurately completing registration process for all patients including collection of co-payments and patient demographic information.

What you will do

• Assures that patients have all the information they need so that they will arrive on time and prepared for their procedures and that the hospital has all the information required to bill properly for its services
• Receives requests to schedule procedures from physician offices and patients and schedules the procedure according to the availability of the various departments
• Provides accurate information so that all departments may view and print the schedule for the appointments daily and maintains open communication with hospital departments regarding schedule changes
• Performs various administrative support duties for department/work location. Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned

Education Qualifications

• High School Diploma or equivalent Required

Experience Qualifications

• At least two (2) years of related customer facing experience Required
• Call center, patient scheduling and/or physician front-office experience Preferred
• Experience in a healthcare setting Preferred

Skills and Abilities

• Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations
• Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff
• Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems
• Demonstrated understanding of basic medical terminology preferred

Physical Demand

Light Physical Demand

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description.

Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.

At Tidelands Health, we are united by a single, shared mission: We help people live better lives through better health. It’s a commitment embodied in the extraordinary care we provide our patients and the award-winning workplace that welcomes our team every day.

A proud not-for-profit organization, we are the largest health care provider in our beautiful coastal region of South Carolina. Enjoy year-round access to the Myrtle Beach area’s warm, sunny climate and outstanding quality of life as you fulfill your professional dreams. Here, you’ll find a workplace culture built around a spirit of inclusion, teamwork, mutual respect and recognition for a job well done.

Discover what it’s like to work for an organization that values who you are as much as we appreciate what you do.