Patient Scheduler

Healthier Mississippi People; Jackson (MS); On-site; USD 30,000 - 38,000; Full time

Job summary

Healthier Mississippi People in Mississippi seeks a Scheduling & Pre‑Registration Associate who coordinates provider schedules to optimize patient access, enhances customer service, and supports efficient operations using practice management software.

Responsibilities include pre-registering patients with high accuracy, collecting demographic and visit reason data for referrals, verifying insurance and informing patients of expected payments, and entering notes in the scheduling system.

Qualifications

• High School Diploma or GED required.
• Experience with scheduling software and patient data entry.
• Strong attention to detail for pre-registration accuracy.
• Ability to verify insurance and explain expected payments to patients.

Responsibilities

• Schedule patients using scheduling software and maintain appointment accuracy.
• Pre-registers all new patients with 95% accuracy.
• Collects demographic data and reason for visit for referrals and scheduling.
• Verifies insurance coverage and informs patients of expected payments.
• Enters pre-registration notes into the scheduling system.
• Uses scheduling guidelines to determine need for financial counseling.

Skills

Office procedures

Verbal & written communication

Interpersonal skills

Computer skills

Teamwork

Education

High School Diploma/GED

Tools

Practice management software

Job description

Job Summary: Coordinates provider schedules to optimize patient access, enhance customer service, and support efficient business operations. Handles the pre‑registration process using practice management software to ensure accurate patient information and manage referrals, authorizations, and certifications as needed.

Knowledge, Skills & Abilities: Knowledge of office procedures. Verbal and written communication skills. Interpersonal skills. Skill in the use of computers and relevant software applications. Ability to work in a team environment.

Responsibilities

• Maintains current knowledge of patient scheduling software, ARGs (Appointment Request Guidelines) for the providers they schedule, and standard operating procedures for pre‑registration and patient appointment scheduling.
• Pre‑registers all new patients scheduling appointments with 95% accuracy.
• Obtains demographic data for the referring physician when a patient is scheduled, including the reason for the visit, and documents this information.
• Verifies patients’ insurance electronically or by phone to ensure coverage is active and informs patients of their expected payment at the time of service.
• Completes data entry of pre‑registration notes in the scheduling system.
• Utilizes access to resource guidelines and scheduling protocols to determine the need for financial counseling.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all‑inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands: Requires occasional working hours significantly beyond regularly scheduled hours, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 10 pounds, occasional crawling, occasional crouching/stooping, occasional kneeling, occasional pushing/pulling, frequent reaching, constant sitting, occasional standing, occasional twisting, and occasional walking. (occasional‑up to 20%, frequent‑from 21% to 50%, constant‑51% or more)

Requirements

Education & Experience: High School Diploma/GED

Certifications, Licenses or Registration Required: NA