Patient Scheduler

specialty1; Fort Myers (FL); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

BCBS Medical & Dental insurance

VSP Vision Coverage

Life Insurance

Disability Insurance

401(k) with match

HSA / FSA

Paid Time Off

Résumé du poste

Specialty1 Partners in Fort Myers, FL is seeking a Patient Scheduler to join our busy specialty dental practice. You will be the first point of contact, delivering friendly, informative service to patients and referral offices, and supporting front desk operations.

The role requires at least 1 year in dental scheduling or customer service, strong communication, and proficiency with dental software and EMR systems.

Qualifications

• At least 1 year of experience as a scheduler in a dental environment or customer service preferred.
• Strong interpersonal, verbal, and written communication skills.

Responsabilités

• Deliver outstanding customer service to patients and referral offices via phone.
• Manage a multi-line phone queue to assist callers efficiently.
• Direct callers to the appropriate department or individual.
• Schedule patient consultations and procedures in the EMR system following policies.
• Complete insurance verification forms and obtain insurance information.
• Educate patients on in-network and out-of-network policies.
• Reschedule appointments as needed.
• Assist with patient registration, EMR data entry, and chart preparation.
• Comply with HIPAA regulations and Practice values.

Connaissances

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Dental software

Basic computer skills

Knowledge of dental terminology

Empathy / customer service

Formation

High school diploma

Outils

EMR system

Description du poste

Our office, Southwest Florida OFS - Fort Myers, is seeking a Patient Scheduler to join our busy specialty practice. Our office is looking for a talented and pleasant patient scheduler to take on front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career.

As a Patient Scheduler, you will be the first point of contact for our patients and referral offices, providing a friendly, informative, and supportive experience. This role involves working closely with our support staff, including front office, billing and insurance teams, other schedulers, as well as members of the clinical team and doctors. No travel is required for this role.

Your Responsibilities

• Deliver outstanding customer service to patients and referral offices via phone.
• M anage a multi-line phone queue system to assist callers efficiently.
• Direct callers to the appropriate department or individual as needed.
• Assess, document, and communicate post-surgical questions and concerns to RN using clinical messaging.
• Schedule patient consultations and surgical procedures in the EMR system, following established policies and protocols.
• Accurately complete insurance verification forms and obtain necessary insurance information.
• Educate patients on in-network and out-of-network insurance policies and procedures.
• Reschedule appointments as needed due to schedule changes.
• Perform additional duties such as patient registration, EMR data entry/scanning, and chart preparation.
• Comply with all HIPAA regulations and model the Practice's values.

Your Background

• At least 1+ years of experience as a scheduler in a dental environment or in customer service preferred
• Strong interpersonal skills with the ability to build rapport with patients and the dental team.
• Excellent verbal and written communication skills.
• Detail-oriented with the ability to manage multiple tasks and priorities.
• Proficiency in dental software and basic computer skills.
• Understanding of dental terminology, procedures, and insurance processes.
• Empathetic and patient-centered approach to customer service.
• High school diploma required.
• Must be able to sit and stand for extended periods of time.
• Must be able to operate standard office equipment
• Must be able to assist patients safely in and out of chairs or treatment areas
• Must be able to maintain clinical positioning for extended periods
• Must be able to work around medical equipment and instruments
• Must be able to adhere to OSHA and infection control standards
• Must be able to perform repetitive hand and wrist movements
• Must be able to respond quickly in emergency situations

Why You Should Join Our Team

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives-at home, at work and everywhere in between.

Your Benefits & Perks:

• BCBS Medical & Dental insurance Options
• VSP Vision Coverage
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) plan w/match options
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off

8267 College Parkway, Fort Myers, FL 33919

#priority

We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.

Position Base Pay Range $14 - $18 USD

Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race