Patient Safety & Security Specialist

New Season; Mobile (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Full benefits available Day One

PTO accrual begins Day One – up to 3 3

Tuition reimbursement

401(k) with company match

Employee referral bonuses up to $2,000

Opportunities for career growth

Job summary

New Season is seeking a Patient Safety & Security Specialist to support behavioral health services at our Mobile, Alabama clinic. In this patient-facing role you will blend customer service with safety, de-escalation, and campus security to keep patients and staff safe and comfortable.

You’ll monitor activity, respond to disturbances, and work with teams to prevent security issues while upholding a welcoming environment.

Qualifications

• High school diploma or GED.
• Experience with de-escalation, conflict resolution, and/or crowd control.
• Strong customer service and communication skills.
• Ability to remain calm and professional under pressure.
• Experience in security, healthcare, behavioral health, or related customer-facing roles is a plus.

Responsibilities

• Provide friendly, professional customer service and positive patient engagement.
• Monitor patient activity throughout the clinic, dosing areas, parking lot, and surrounding property.
• Conduct routine safety and security rounds.
• Use effective communication and de-escalation techniques during challenging situations.
• Respond quickly and professionally to disturbances or safety concerns.
• Help prevent diversion, theft, and other security concerns.
• Maintain a safe, clean, and welcoming environment for patients and staff.

Skills

Customer service

Communication skills

Calm under pressure

De-escalation

Education

High school diploma or GED

Job description

Description

Patient Safety & Security Specialist – Behavioral Health

Make a Difference Every Day

Are you great with people, committed to excellent customer service, and able to stay calm when situations get challenging?

New Season is looking for a Patient Safety & Security Specialist to help create a safe, welcoming, and respectful environment for patients receiving behavioral health and addiction treatment.

This highly visible, patient-facing role combines customer service, patient engagement, safety and security, de-escalation, and conflict resolution. You'll build positive relationships with patients while helping maintain a safe and supportive clinic environment.

What You’ll Do

• Provide friendly, professional customer service and positive patient engagement
• Monitor patient activity throughout the clinic, dosing areas, parking lot, and surrounding property
• Conduct routine safety and security rounds
• Use effective communication and de‑escalation techniques during challenging situations
• Respond quickly and professionally to disturbances or safety concerns
• Help prevent diversion, theft, and other security concerns
• Maintain a safe, clean, and welcoming environment for patients and staff

What We’re Looking For

• High school diploma or GED
• Experience with de‑escalation, conflict resolution, and/or crowd control
• Strong customer service and communication skills
• Ability to remain calm and professional under pressure
• Experience in security, healthcare, behavioral health, patient services, mental health, addiction treatment, crisis intervention, corrections, hospitality, or other customer‑facing roles is a plus

Why New Season?

• Full benefits available Day One
• PTO accrual begins Day One – up to 3 weeks
• Tuition reimbursement
• 401(k) with company match
• Employee referral bonuses up to $2,000
• Opportunities for career growth

For over 30 years, New Season Treatment Centers has provided compassionate outpatient treatment for individuals living with Opioid Use Disorder (OUD). Join a team where your ability to connect with people, provide exceptional service, and maintain a safe environment can make a difference every day.

Equal Opportunity Employer

New Season is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Or State Requirements

High school diploma/GED