Patient Safety & Quality Coordinator - Faculty Practice Plan

Washington University in St. Louis; St. Louis (MO); On-site; USD 66,000 - 113,000; Full time

Benefits offered by this job

Up to 22 days vacation

Competitive health insurance

Metro transit U-Pass

403(b) Retirement Savings Plan

Job summary

Washington University in St. Louis is seeking a Patient Safety and Quality Professional to oversee safety and quality programs in a hospital setting. The role emphasizes strategic planning, data analysis, and cross‑functional collaboration to enhance patient outcomes.

The position requires a Bachelor’s degree and RN licensure with state approvals. Responsibilities include leading incident reviews, policy development, staff education, and coordinating with clinical teams to sustain improvement

Qualifications

• Bachelor's degree is required.
• 3 years of relevant experience in patient safety, quality or related field.
• Experience with data analysis and quality improvement methods.

Responsibilities

• Develops and monitors the strategic plan for patient safety and quality.
• Reviews, investigates and analyzes patient safety events; implements improvements.
• Assists with audits and development of clinical policies/procedures and regulatory plans.
• Manages the Event Reporting System (ERS) and supports FPPE/OPPE processes.
• Leads quality meetings and shares best practices across teams.
• Educates staff on patient safety concepts and disseminates improvement information.
• Oversees patient complaints process and maintains documentation.
• Performs other duties as assigned.

Skills

Communication

Data Analysis

Facilitation

Education

Bachelor's degree

Job description

Position Summary

Location

St. Louis, MO 63110

Scheduled Hours

40

Primary oversight, responsibility and sustainment for patient safety, quality, regulatory compliance, patient satisfaction and related performance improvement activities to promote a culture of safety and enhance quality outcomes.

Job Description

Primary Duties & Responsibilities

• Works on strategic initiatives and promotes the patient safety and quality program. Develops and monitors the strategic plan for the establishment and deployment of a patient safety and quality program. Facilitates alignment between overall patient safety and quality strategic plans.
• Reviews, investigates and analyzes patient safety events. Provides recommendations for interventions to improve or enhance safety and quality based on analysis. Works collaboratively with key stakeholders to organize cross-service quality teams to review processes and methodologies, analyze results and implement plans for quality improvement. Manages and assists with performance improvement projects. Assists in establishing operational performance measurements and monitoring of key performance indicators.
• Reviews available quality and patient safety data to identify areas of high risk for deviation from standards and assist with the development of quality improvement plans. Assesses the need for internal audits of patient safety and quality processes and metrics, conducts audits and provides feedback for improvement. Assists in the development and implementation of clinical policies/procedures and clinical regulatory plans related to patient safety and quality improvement.
• Ensuring consistent management of the Event Reporting System (ERS), including development and sustainment of a patient safety and quality review team. Provides new user training and acts as a resource. Supports and assists with physician peer review (FPPE/OPPE) processes. Supports and assists with Clinician Support Program, including support of residents, fellows and faculty members at debrief meetings.
• Participates in and facilitates Patient Safety and Quality meetings, including monthly and quarterly FPP meetings, patient safety debrief meetings, root cause analysis meetings and performance improvement meetings. Works collaboratively with other patient safety, quality and performance improvement professionals, sharing best practices, tools and materials. Seeks out best practices and acts as a champion to implement these practices.
• Provides staff education to nurses, physicians, health staff, other clinical departments, committees and others regarding concepts of patient safety and quality outcomes. Assists with dissemination of safety, quality and performance improvement information, including areas of opportunity and successes. Participates in clinical rounding to engage with caregivers and frontline staff responsible for meeting safety and quality standards.
• Manages the operations of the patient complaint process by:
  • Serving as initial contact for all patient complaints received by the Faculty Practice Plan.
  • Assessing complaint content for issues regarding clinical care and/or customer service.
  • Screening complaints for potential Patient Safety/Risk Management issues including chart review.
  • Following up with patients, families, visitors, physicians, management, staff and administration from WUPI Hospitals and clinics
  • Consistently demonstrating excellent customer service skills with patients, faculty, staff and WUSM and WUPI administration when discussing and resolving patient complaints.
  • Documenting complaints in the Patient Complaint Management/Service Recovery Database.
  • Communicating the resolution of the complaint to the appropriate individuals in a timely manner.
• Perform other duties as assigned.

Working Conditions

Job Location/Working Conditions:

• Normal office environment

Physical Effort

• Typically sitting at desk or table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Education

Bachelor's degree

Required Qualifications

Bachelor's degree

Certifications/Professional Licenses

No specific certification/professional license is required for this position.

Work Experience

Relevant Experience (3 Years)

Skills

Communication, Data Analysis, Facilitation

Driver's License

A driver's license is not required for this position.

More About This Job

• Bachelor's degree and active Registered Nurse (RN) licenses in both Missouri and Illinois
• Missouri Division of Professional Registration
• Illinois Department of Financial and Professional Regulation

Preferred Qualifications

• Master's Degree in healthcare related field
• Experience in safety and risk management

Education

Preferred Qualifications

Master's degree

Certifications/Professional Licenses

Certified Professional In Healthcare Quality (CPHQ) - National Association for Healthcare Quality, Certified Professional in Patient Safety (CPPS) - American Institute for Healthcare Management, Registered Nurse (RN) within 3 months - Missouri Division of Professional Registration

Work Experience

No additional work experience unless stated elsewhere in the job posting.

Skills

Analytical Thinking, Complex Care Management, Confidentiality, Data Collection Methods, Data Format, Data Interpretations, Data Presentations, Epic EHR, Highly Developed Interpersonal, Performance Improvements, Professional Etiquette, Professional Judgement, Project Administration, Social Interaction, Working Independently

Grade

G13

Salary Range

$65,900.00 - $112,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.