Patient Safety Program Manager - Ochsner Baptist

ochsner; Louisiana (MO, LA); Vor Ort; USD 110.000 - 140.000; Vollzeit

Zusammenfassung

Ochsner Health is seeking a Patient Safety Officer to lead proactive safety programs, review policies, and partner with senior leaders to reduce risk and improve patient outcomes across the organization. The role requires a healthcare-related bachelor's (master's preferred), clinical experience, CPHRM certification within 18 months, and strong analytical, communication, and collaborative skills.

Responsibilities include leading root cause analyses, reporting serious events, training staff, and

Qualifikationen

• Bachelor's degree in healthcare or related field.
• Master's degree in healthcare or related field preferred.
• CPHRM certification within 18 months of employment.

Aufgaben

• Promotes patient safety through training, implementation, and improvements using proven methods.
• Provides recommendations and assistance to operational owners to implement safety strategies and policies.
• Monitors and reports patient safety events, trends, and prevention initiatives.
• Leads root-cause analysis or failure mode effects analysis for serious safety occurrences.
• Educates staff and leaders on patient safety concepts and just culture.

Jobbeschreibung

Exceptional care starts with exceptional people.

For us, this is more than a job- it's a calling. It's waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

The Patient Safety Officer develops and maintains systems within the organization to proactively predict, detect, monitor, prevent, organize, measure, investigate, report, and manage patient adverse events or other incidents that may lead to patient harm. Additionally, this individual is responsible for reviewing and formulating policy or organizational changes and making recommendations for final approval by senior management. The Patient Safety Officer works closely with the Local Senior Leadership, Legal Department, Quality Department, Patient Advocacy, and other departments as necessary in performing the duties outlined above. The organization's key aims in this area are to be on the leading edge of improving health outcomes and service, increasing patient safety, and reducing error in healthcare processes.

Job DescriptionTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

• Required - Bachelor's degree in healthcare or related field.
• Preferred - Master's degree in healthcare or related field.

Work Experience

• Required - Minimum two years clinical background (recent clinical experience preferred). Other background will be considered commensurate with education, knowledge, skills and acquired experience.
• Preferred - Minimum two years of clinical background, risk management, quality management or legal nurse consulting experience.

Certifications

• Required - CPHRM required within 18 months of employment.

Knowledge Skills and Abilities (KSAs)

• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficiency in using computers, software, and web-based applications.
• Ability to manage processes or facilitate management of processes by others.
• Working knowledge of continuous process improvement processes.
• Strong interpersonal skills.
• Strong Organizational skills.

Job Duties

• Promotes patient safety through and actions, training, implementation, and improvements using proven methods.
• Provides recommendations, support, and assistance to appropriate operational owners to implement strategies and policies that promote patient safety.
• Ensures patient safety occurrence reporting process including trending and reporting of results, identification of problem-prone areas, and facilitation of prevention initiatives.
• Analyze all statistical reports and advisories that identify patient safety patterns and trends for leadership.
• Lead the review of serious patient safety occurrences requiring root-cause analysis or failure mode and effects analysis.
• Disseminate lessons learned and process improvement plans internally within the organization and with system resources, as warranted.
• Conduct immediate/appropriate response to any serious patient safety occurrence.
• Monitors and take subsequent actions to ensure learning and adherence.
• Ensures patient safety events are documented in the safety incident reporting system, and that trends and serious events have received appropriate investigation and response.
• Collaborates with all appropriate stakeholders in the identification and analysis of preventable adverse patient events.
• Meets regularly with local leadership to review patient safety trends or occurrences in which there was severe patient harm or the potential for severe patient harm.
• Partners with appropriate resources to support and educate all staff and residents on patient safety issues.
• Maintains goodwill in all investigations without assigning blame, preserve dignity for all involved.
• Support a Just Culture when investigating undesirable events or outcomes.
• Responds to sentinel events and other serious patient safety occurrences and provide expert advice on the management and reporting of such events to administrative and clinical leadership and staff.
• Reviews and evaluates related policies and procedures and recommends revisions, as needed.
• Creates and/or advise appropriate operational owners to create new policies for approval, as needed.
• Participates in a variety of committees as assigned.
• Evaluates patient safe