Patient Safety Navigator (Intake Services)

HealthRIGHT 360; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

HealthRIGHT 360 in San Francisco, CA is seeking a full-time Patient Safety Navigator to support client navigation across the Integrated Care Center. The role includes welcoming patients, guiding them to services, and maintaining a safe environment for all visitors.

The PSN will de-escalate crisis situations, escort patients to appointments, and partner with staff to coordinate care, admissions, and transportation as needed.

Qualifications

• HS Diploma or GED required.
• CHW or mental health certificate strongly preferred.
• Familiarity with supportive counseling strategies and wellness principles in behavioral health.
• Knowledge of San Francisco community behavioral and public health systems.
• 2–4 years of lived experience with community behavioral health or criminal justice systems.
• Ability to work with diverse populations facing multiple barriers to education and employment.
• Strong communication, planning, and time management skills.

Responsibilities

• Welcomes and assists patients navigating the clinical resources throughout the building.
• Coordinates care and patient flow between HealthRIGHT360 programs.
• Escorts patients to appointments and provides service information.
• Maintains a safe, welcoming environment and de-escalates tense situations.
• Assists with admissions data collection and enrollment in services.
• Coordinates transportation for patients in residential programs.

Skills

Communication skills

Time management

De-escalation

Community engagement

Education

HS Diploma or GED

Community Health Worker certificate

Mental Health certificate

Tools

MS Word

Excel

PowerPoint

Internet applications

Job description

Job Overview

This is a union position.

Are you familiar with various supportive counseling strategies? Are you knowledgeable of the behavioral health and public health systems? If so, HealthRIGHT 360 is looking to fill a full-time Patient Safety Navigator position in San Francisco, CA!

The Patient Safety Navigator (PSN) will work within the Integrated Care Center and support client navigation to services within HealthRIGHT360 and the broader community. The PSN will be responsible for welcoming and assisting patients, and helping maintain a safe environment for clients, staff, and visitors. The PSN will also direct patient flow, escort patients to appointments, and provide HealthRIGHT360 service information. The PSN will also use de-escalation techniques to address crisis and patient behavioral issues and serve as a first point of contact for new and returning clients.

Client Services

• Welcomes and assists patients with navigating the clinical resources throughout the building
• Coordinates care and patient flow to ensure timely provision of services, specifically the navigation between various healthRIGHT360 programs
• Provides overview of services to be rendered including but not limited to rapid testing for HIV and Hep C; tuberculosis screening; physical exams; addiction medicine services; resource center services; and establishing primary medical and dental care
• Escorts patients from any floor to clinic appointments
• Provides excellent customer service and addressing any immediate needs of patients
• Assists patients with required paperwork as needed for proper enrollment in services
• Coordinates transportation for patients in residential programs

Safety Responsibilities

• Ensures and maintains a safe and orderly environment for clients, staff, and visitors
• Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment
• Maintains positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items
• Work collaboratively with service providers and administrative staff to maintain an orderly environment

Administrative and Documentation Responsibilities

• Assists with data collection to monitor patient flow, works closely with the Admissions Department to help clients enter behavioral health programs
• Performs property searches and personal inventory lists
• Assists with incident reporting, surveillance video retrieval, and grievances

Education and Knowledge, Skills and Abilities

• HS Diploma or GED required
• Community Health Worker or Mental Health related certificate strongly preferred
• Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance use, or co-occurring conditions, preferred
• Knowledge of San Francisco community behavioral and public health systems
• At least 2-4 years of ‘lived experience’ with the community behavioral health system and/or criminal justice system
• Demonstrated ability to interface well with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning
• Proven ability to build strong relationships with colleagues, community organizations, and the broader community
• Understanding of social determinants of health and importance of whole person care
• Team orientation and able to independently assume responsibility
• excellent verbal and written communication, planning, and time management skills
• High degree of creative energy and the ability to adapt easily to change
• Proficient in MS word, Excel, PowerPoint, and Internet applications
• Willingness to work with clients in the community
• Ability to respond quickly and use good judgment and unusual in emergency situations
• Good attention to detail
• Energetic and enthusiastic
• Experience counseling for teaching adults and/or facilitating workshops

Desired

• Knowledge of drug and alcohol addictions
• Experience working with mental health symptoms and disorders
• Experience working with criminal justice population
• Bilingual