Patient Room Service & Tray Assembly Specialist

Northwestern Medicine; McHenry (IL); On-site; USD 32,000 - 40,000; Full time

Job summary

Northwestern Medicine is seeking a Food Services Worker to prepare cold dishes for patients and the cafeteria, take Room Service orders, and complete tray assembly.

You will ensure foods meet safety standards, perform data entry in Excel, handle basic cash, and keep the dining and kitchen areas clean and organized.

The role emphasizes teamwork, customer service, and adherence to policies and health requirements to support a positive patient experience.

Qualifications

• Excellent customer service and critical thinking skills.
• Must be able to work in a stressful environment and take appropriate action.
• One-year customer service experience.
• Familiar with diet restrictions.

Responsibilities

• Prepares cold food items for patients and cafeteria.
• Take Room Service orders including employee/patient/family initiated orders and those patients needing assistance.
• Complete tray assembly.
• Ensures food meets all safety and sanitary regulations and completes all required documentation.
• Data entry using Microsoft Excel.
• Basic cash handling.
• Maintains a safe, clean, neat and orderly cooking area.
• Ensures all department policies and programs are adhered to.
• Ensure satisfaction in quality and service using problem resolution skills as necessary.
• Completes daily position checklists, cleaning duties and all required documentation.
• Completes all mandatory in-service trainings and meets employee health requirements.
• Completes daily position checklists, cleaning duties and all required documentation.
• Washes and sanitizes all food service equipment used for patients and cafeteria service.
• Replaces items to their proper place of storage.
• Demonstrates ability to exercise independent judgment in times of need.
• Assist with putting away stock using the FIFO (first in, first out) method.
• Cleans and sanitizes cafeteria service items.
• Cleans dish machine at end of shift.
• Cleans and sanitizers work area.
• Cleans and sanitizes food service carts.

Skills

Excellent customer service

Critical thinking

Stress management

Customer service experience 1yr

Diet restrictions familiarity

Job description

Northwestern Medicine is seeking a Food Services Worker to prepare cold dishes for patients and the cafeteria, take Room Service orders, and complete tray assembly.

You will ensure foods meet safety standards, perform data entry in Excel, handle basic cash, and keep the dining and kitchen areas clean and organized.

The role emphasizes teamwork, customer service, and adherence to policies and health requirements to support a positive patient experience.