Patient Risk & Relations Specialist

Southern Illinois Healthcare; Carbondale (IL); On-site; USD 69,000 - 107,000; Full time

Job summary

Southern Illinois Healthcare is seeking a Nurse leader to manage patient relations grievances and risk events within CMS guidelines. You will de-escalate highly emotional situations, coordinate with medical staff, and drive service recovery across departments.

Role emphasizes independent work, mentorship, and ongoing professional development while aligning with hospital risk management and quality initiatives.

Qualifications

• Associates Degree in Nursing required.
• Bachelor’s degree in Nursing preferred.

Responsibilities

• Directly responsible for patient complaints/grievances via multiple channels (face-to-face, letters, calls, emails, surveys).
• Investigate concerns in collaboration with administration, providers, managers and supervisors.
• Facilitate grievance meetings and act as patient liaison; ensure timely and satisfactory resolutions.

Skills

Patient relations

De-escalation

Risk analysis

Communication

Mentorship

Independent work

Staff supervision

Education

Associate Degree in Nursing

Bachelor’s degree in Nursing preferred

Job description

Southern Illinois Healthcare is seeking a Nurse leader to manage patient relations grievances and risk events within CMS guidelines. You will de-escalate highly emotional situations, coordinate with medical staff, and drive service recovery across departments.

Role emphasizes independent work, mentorship, and ongoing professional development while aligning with hospital risk management and quality initiatives.