Patient Rights Advocate & Safety Champion

Harboroaks; Ocklawaha (FL); On-site; USD 22,000 - 25,000; Full time

Job summary

The Refuge, a Healing Place is hiring a Patient Advocate to support patient rights efforts through educating patients and families, guiding complaint/grievance processes and reporting unresolved threats to patient safety to appropriate staff in a Florida setting. This role may require weekend/holiday coverage and offers pay ranging from $16 to $18.50 per hour.

Qualifications include high school diploma (associates or bachelor's in a clinical field preferred) and experience in customer service or

Qualifications

• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.

Responsibilities

• Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
• Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
• Identify process deficiencies that result in possible threats to patient rights or patient safety.
• Maintain the complaint and grievance logs up to date.
• Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
• May participate in new hire orientation on educating staff on patient safety and advocacy
• Identify critical needs with regard to customer service and discuss with supervisor and medical staff.

Skills

Customer service

Behavioral health

Education

Associate or Bachelor's degree in a clinical field

Job description

The Refuge, a Healing Place is hiring a Patient Advocate to support patient rights efforts through educating patients and families, guiding complaint/grievance processes and reporting unresolved threats to patient safety to appropriate staff in a Florida setting. This role may require weekend/holiday coverage and offers pay ranging from $16 to $18.50 per hour.

Qualifications include high school diploma (associates or bachelor's in a clinical field preferred) and experience in customer service or