Patient Advocate

Acadia Healthcare; Ocklawaha (FL); On-site; USD 22,000 - 25,000; Full time

Job summary

The Refuge, a Healing Place in Florida is seeking a Patient Advocate to support patient rights by educating patients and families, guiding complaint/grievance processes, and reporting unresolved threats to patient safety to appropriate staff. Schedule will include some weekend and holiday coverage; pay for this position range is $16 - $18.50/hr.

Essential functions include facilitating grievance processes, collaborating with staff to resolve complaints, identifying deficiencies affecting rights

Qualifications

• High school diploma or equivalent required; associate or bachelor's in clinical field preferred.
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.

Responsibilities

• Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
• Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
• Identify process deficiencies that result in possible threats to patient rights or patient safety.
• Maintain the complaint and grievance logs up to date.
• Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
• May participate in new hire orientation on educating staff on patient safety and advocacy
• Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
• Perform other functions and tasks as assigned.

Skills

Customer service

Risk management

Behavioral health experience

Education

High school diploma or equivalent

Associate or Bachelor's degree in clinical field preferred

Job description

The Refuge, a Healing Place is hiring a Patient Advocate to help support patient rights efforts through educating patients and families, guiding complaint/grievance processes and reporting unresolved threats to patient safety to appropriate staff. Schedule will include some weekend and holiday coverage and will be discussed during interview. Pay for this position range is $16 - $18.50/hr.

Essential Functions

• Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
• Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
• Identify process deficiencies that result in possible threats to patient rights or patient safety.
• Maintain the complaint and grievance logs up to date.
• Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
• May participate in new hire orientation on educating staff on patient safety and advocacy
• Identify critical needs with regard to customer service and discuss with supervisor and medical staff.

Other Functions

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• High school diploma or equivalent required. Associate or Bachelor's degree in a clinical field preferred.
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.

Licenses/Designations/Certifications

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Additional Regulatory Requirements

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

Requirements

This position requires a Level 2 Background Screening through the Florida Care Provider Background Screening Clearinghouse. In accordance with Florida law, employers must provide applicants with direct access to information about the state’s background screening requirements. To learn more about disqualifying offenses, exemption procedures, and screening timelines, please visit the Agency for Health Care Administration (AHCA) Background Screening Education & Awareness webpage: https://info.flclearinghouse.com/ Applicants are encouraged to review these requirements before applying. REFHP