Patient Retention Specialist

Carda Health; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Sales or personal training experience

Spanish language proficiency

Experience in clinical studies

Remote work experience

Job summary

Carda Health seeks a Patient Retention CEP to collaborate with clinicians and founders on digital care delivery and retention strategies. You will proactively contact patients at risk of exiting the program to address concerns, illustrating long-term benefits and driving ongoing participation in telehealth rehab.

Ideal candidates bring cardiopulmonary rehab experience, strong interpersonal skills, and comfort with mobile tech.

Qualifications

• Minimum 1+ year of relevant clinical experience in cardiopulmonary rehab.
• Strong interpersonal and patient relationship skills.
• Proficiency with mobile technology and wearables/tablets.
• Excel proficiency for data tracking and reporting.
• Bachelor’s in Exercise Physiology; Master’s preferred; ACSM-CEP preferred.

Responsibilities

• Collaborate with clinical team to improve digital care delivery and retention strategies.
• Reach out proactively to at-risk patients to address concerns and sustain participation.
• Demonstrate long-term benefits of the program and foster patient relationships.
• Support smooth patient and client experience with the technology team.
• Maintain repeatable processes and ensure high-quality rehab delivery.

Skills

Interpersonal skills

Self-driven

Diligence

Organization

Patient relationship skills

Education

Bachelor’s Degree in Exercise Physiology

Master’s Degree Preferred

ACSM-CEP certification preferred

Tools

Excel

Job description

About Carda

Rehab is a pain. So much so that only 10% of qualifying Cardiac and Pulmonary patients attend, which results in complications for patients and at least $190B in costs. At Carda Health, we’ve reimagined rehab. Our program allows patients to complete engaging, compassionate, and life-saving rehabilitation remotely.

About Carda

Rehab is a pain. So much so that only 10% of qualifying Cardiac and Pulmonary patients attend, which results in complications for patients and at least $190B in costs. At Carda Health, we’ve reimagined rehab. Our program allows patients to complete engaging, compassionate, and life-saving rehabilitation remotely.

Who are we?

We are a team of data scientists, mathematicians, repeat entrepreneurs, and clinicians. And one recovering financier. Our united belief is that technology and data, when applied ethically and compassionately, can transform individuals’ lives and fundamentally change even the most entrenched industries. Carda was founded by Harry and Andrew, two friends from Wharton who share a family history of heart disease and experience with Cardiac Rehab. We now work with some of America’s largest and top-ranked hospitals and most innovative insurers. We are fortunate to be backed by some of the best seed investors in the business who have also backed the likes of Livongo, Mammoth Biosciences, and Ro to name a few.

Who are you?

As our Patient Retention CEP, you will collaborate with the clinical team to enhance patient retention and conversion strategies. This role will proactively reach out to patients who are at risk of exiting the program to address their concerns. As a Patient Retention CEP, you will leverage your passion for cardiopulmonary rehabilitation, patient relationship skills, and sales expertise to demonstrate the long-term benefits of our program to patients. You will play a key role in Carda Health's growth, as you truly believe in the power of telehealth to transform the way Americans receive healthcare.

Responsibilities

• Work collaboratively with the clinical team and founders to improve our cutting edge digital care delivery model and develop patient retention strategies.
• Take pride in delivering high quality care for patients going through our cardiac rehab program and our clinical studies.
• Be knowledgeable of our different clinical programs, protocols, and policies.
• Improved patient engagement and conversion rates through targeted outreach to highlight program progress, addressing concerns, and reinforcing program benefits.
• Utilize motivational interviewing to address various financial/exercise barriers to continued participation in our program.
• Provide support to our patients, empowering them to be accountable and take ownership of their rehabilitation.
• Work collaboratively with our technology team to support a smooth experience for our patients and clients.
• Be willing to do whatever it takes to ensure a great, engaging rehab experience for our patients.

Qualifications

• Minimum 1+ years of relevant clinical experience and top performance working as an Exercise Physiologist in Cardiopulmonary Rehab.
• Strong proficiency working with mobile technology - you will be helping guide patients through our digital health programs including troubleshooting their technology issues with wearables and tablets.
• Proficiency in excel for data tracking
• Great interpersonal skills that foster a caring environment for patients.
• Diligence and organization with the ability to create and adhere to repeatable processes.
• Ability to perform with little direction in a high-growth, early stage startup (ie self-driven).
• Bachelor’s Degree in Exercise Physiology, Master's Degree Preferred.
• ACSM-CEP certification preferred.

Bonus Points

• Sales or personal training experience
• Spanish language proficiency.
• Experience working in clinical studies.
• Remote work experience.