Patient Responsible Representative

Rothman Orthopaedics; Philadelphia (Philadelphia County); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Responsible Representative to manage patient billing calls and collections. This fully remote role requires strong customer service skills and knowledge of healthcare billing. Join a supportive team dedicated to patient care and financial accuracy.

Benefits

Competitive pay

Comprehensive benefits

Tuition reimbursement

Paid time off

Retirement plans

Qualifications

• At least 2 years in healthcare billing and experience in customer service or call centers.
• Knowledge of ICD9-10 and CPT coding required.

Responsibilities

• Manage incoming patient calls and self-pay accounts.
• Research self-pay collections and establish payment plans.
• Handle surgical collection accounts for physicians.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma or GED

Associate or Bachelor's degree

Tools

Microsoft Office

Job description

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Rothman Orthopaedics is looking for a Patient Responsible Representative to join our team! The role involves managing incoming patient calls, self-pay and high-deductible accounts, past due accounts, and refunds. Responsibilities include researching all aspects of self-pay collections for physician billing, pursuing payments from patients, establishing payment plans, and managing aging accounts receivables. If qualified and interested, please apply.

Hours: Mon - Fri: 8am - 5pm (40 hrs/wk)

Location: Fully remote, candidates must reside in DE, FL, GA, NC, NJ, PA, SC, or TX.

Job Duties

• Answer and resolve all patient billing calls daily.
• Update patient records, refile, and correct claims as needed. Communicate with follow-up team billers.
• Maintain the responsible follow-up module.
• Manage collection accounts, verify balances, contact patients, send reminders, and coordinate with outside collection agencies.
• Handle surgical collection accounts for physicians, attempting resolution before escalating.
• Process credit card payments and send receipts.
• Research self-pay collections, pursue payments, establish payment plans, and manage aging accounts.
• Communicate with insurance companies and clinical areas to ensure accurate patient financial responsibility.
• Manage refund requests, including contacting requesting agencies.
• Exemplify the organization’s culture and values.

Job Qualifications

• High School diploma or GED required; Associate or Bachelor's degree preferred.
• At least 2 years in healthcare billing and experience in customer service or call centers.
• Knowledge of ICD9-10 and CPT coding required.
• Proficiency with standard office equipment and Microsoft Office applications.
• Reliable high-speed internet and Wi-Fi connection required.

Our Commitment to Employees

Join Rothman Orthopaedics! We offer a professional, nurturing environment with competitive pay, comprehensive benefits, tuition reimbursement, paid time off, and retirement plans. We are an Equal Opportunity employer committed to diversity and inclusion.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Medical Practices