Patient Resources Specialist

CHAS Health; Spokane (WA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Annual milestone bonus

Health coverage

401(k) with employer match

PTO (6+ weeks)

Tuition assistance

Childcare assistance

CME reimbursement

Job summary

CHAS Health in Spokane, WA, is seeking an administrative support role to assist Patient Resources and Revenue Cycle teams, ensuring efficient processing of documentation and reports. The role focuses on the Sliding Fee Discount Program and coordinating with billing and EMR systems.

The position emphasizes customer service, accuracy, and a commitment to CHAS Health’s mission and community health goals, with comprehensive benefits and opportunities for professional growth.

Qualifications

• High school diploma or equivalent required.
• Healthcare or customer service experience preferred.
• Experience with medical insurance or billing processes preferred.
• Experience with electronic medical records (EMR) preferred.

Responsibilities

• Processes and maintain documentation related to CHAS Health’s Sliding Fee Discount Program in accordance with retention policies.
• Supports billing department operations by managing incoming faxes and mail and printing claims and statements as needed.
• Reviews and work reports to ensure the integrity of the sliding fee discount program and accurate capture of patient insurance information.
• Applies the Patient Resources Coordinator schedule template within the CHAS Health electronic medical record (EMR) system.
• Assists with managed care plan and provider selection processes, including submitting and faxing change requests and scanning and storing related documentation.
• Performs limited Patient Resources Coordinator (PRC) duties, such as providing dental treatment plan estimates to patients.
• Performs other duties as assigned, in alignment with CHAS Health’s Mission and Core Values.

Skills

Computers & office software

Verbal & written communication

Customer service

Organizational skills

Time management

Multitasking

Professional environment

Education

High school diploma or equivalent

Tools

EMR system

Job description

Working Here | Experience Serving Your Community

If you are looking to foster a fulfilling career path while serving your community, you are in the right place. All careers at CHAS Health allow you to make an impact on patient’s lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture – providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you - get started today.

Everyone Welcome

From the beginning, we strongly believe that all people have the right to high-quality health care. Our goal is to remove barriers to care and provide high-quality, evidence-based care in a place that is convenient – in your neighborhood. We believe everyone deserves to be treated with dignity and respect regardless of their situation.

Compensation Range:

$21.92 - $31.25

Check out our work perks here!

Competitive Compensation & Exceptional Benefits at CHAS Health

Join a workforce that values your expertise as much as your wellbeing! CHAS Health’s comprehensive compensation package* includes:

• Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.

• Robust health coverage with employer-offeredmedical, dental, vision, long-term care, and life insurance.

• 401(k) withup to 6% employer matchfor a retirement plan that invests in your future.

• Work/life balance enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.

• Tuition assistance and student loan repayment let CHAS Health pay for your education!

• Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.

• CME and license fee reimbursement we’ve got you covered.

_ * Offered benefits dependent upon employee eligibility and criteria _

Job Description:

Purpose of Job:

Enhance the overall health of the communities we serve by providing administrative support to the Patient Resources and Revenue Cycle teams, ensuring efficient processing of documentation and reports.

Essential Duties and Responsibilities:

• Processes and maintain documentation related to CHAS Health’s Sliding Fee Discount Program in accordance with retention policies.

• Supports billing department operations by managing incoming faxes and mail and printing claims and statements as needed.

• Reviews and work reports to ensure the integrity of the sliding fee discount program and accurate capture of patient insurance information.

• Applies the Patient Resources Coordinator schedule template within the CHAS Health electronic medical record (EMR) system.

• Assists with managed care plan and provider selection processes, including submitting and faxing change requests and scanning and storing related documentation.

• Performs limited Patient Resources Coordinator (PRC) duties, such as providing dental treatment plan estimates to patients.

• Performs other duties as assigned, in alignment with CHAS Health’s Mission and Core Values.

Qualifications:

Education/Experience: High school diploma or equivalent required. Prior experience in a healthcare or customer service setting is preferred. Experience working with medical insurance or billing process is preferred. Experience working directly with patients or customers is preferred. Experience with electronic medical records (EMR) is preferred.

Skills: Proficiency with computers and standard office software is required. Strong verbal and written communication skills are required. Excellent customer service, organizational, and time management abilities required. Ability to manage multiple tasks in a fast-paced environment is required. Commitment to supporting a safe and respectful environment is required.

Physical Demands:

Must talk, hear, and sit more than two-thirds of the day. Using hands occurs over two-thirds of the day, while reaching with arms occurs less than one-third of the day. Communicating is required over two-thirds of the day, while climbing, stooping, or crawling is minimal. Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our core values are our foundation, the guiding sense of direction for our organization:

• Social Responsibility

• Patient-Centered

• Entrepreneurship

• Respect for Human Dignity

• Commitment to Continuous Quality Improvement

• Fun

CHAS Health | Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CHAS Health will be based on merit, qualifications, and abilities. CHAS Health does not discriminate inemployment opportunities or practices on the basis of race, color, religion, gender, gender identity and expression, sexual orientation, national origin, age, disability, or any other characteristic protected by law.