Service Desk Technician

CHAS Health; Spokane (WA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Annual milestone bonus

Healthcare coverage

401(k) with employer match

Paid time off (PTO)

Tuition assistance

Childcare assistance

CME and license fee reimbursement

Job summary

CHAS Health in Spokane, WA is seeking an IT Support Specialist to serve as the first point of contact for customers experiencing technical issues. You will triage, diagnose, and resolve problems with hardware, software, and peripherals while delivering courteous, patient-centered service in a fast-paced healthcare environment.

This role requires 1-2 years of customer service experience, a high school diploma or equivalent, and IT certifications preferred.

Qualifications

• Education/Experience: High school diploma or equivalent required; Associate degree or higher in a technical field preferred.
• Certification in A+, Network+, or Microsoft Certified Professional recommended; familiarity with ITIL helpful.
• 1-2 years of experience providing customer service; healthcare setting experience preferred.

Responsibilities

• Serves as the initial department contact for customers with technical issues.
• Identifies, triages, and resolves a variety of technical problems.
• Responds professionally to calls, emails, and in-person requests for support.
• Maintains documentation and supports on-call rotation.
• Escalates unresolved issues to IT staff or vendors.

Skills

Customer service

Technical support

Communication

Teamwork

Education

High school diploma or equivalent

Associate degree or higher in a technical field

A+, Network+, or Microsoft Certified Professional

ITIL familiarity

Tools

Windows OS

Troubleshooting

Job description

Working Here | Experience Serving Your Community

If you are looking to foster a fulfilling career path while serving your community, you are in the right place. All careers at CHAS Health allow you to make an impact on patient’s lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture – providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you – get started today.

Everyone Welcome

From the beginning, we strongly believe that all people have the right to high-quality health care. Our goal is to remove barriers to care and provide high-quality, evidence-based care in a place that is convenient – in your neighborhood. We believe everyone deserves to be treated with dignity and respect regardless of their situation.

Compensation Range:

$21.92 - $31.25

Check out our work perks here!

Competitive Compensation & Exceptional Benefits at CHAS Health

Join a workforce that values your expertise as much as your wellbeing! CHAS Health's comprehensive compensation package* includes:

• Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• Work/life balance—enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
• Tuition assistance and student loan repayment—let CHAS Health pay for your education!
• Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.
• CME and license fee reimbursement—we've got you covered.

*Offered benefits dependent upon employee eligibility and criteria

Job Description:

Purpose of Job:

Improve the overall health of the communities we serve by providing superior customer service and achieving the highest potential of user productivity by utilizing and supporting advanced technologies with high standards of efficiency, competence, and collaboration.

Essential Duties and Responsibilities:

• Serves as the initial department contact for customers who experience technical issues.
• Identifies, triages, and resolves a variety of technical problems.
• Professionally responds to telephone calls, e-mails, and personal requests for technical support.
• Tracks and monitors open problems to ensure a high standard of customer service is met.
• Escalates unresolved issues to the appropriate IT staff or vendor.
• Communicates system outages and their updates to users.
• May suggest, test, and implement workarounds or solutions to reported issues.
• Creates and maintains documentation on common issues and processes.
• Participates in a regular on-call rotation.
• Achieves productivity standards and goals while maintaining the highest level of customer service.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications:

Education/Experience: High school diploma or equivalent required. Associates degree or higher in a technical field is preferred. Certification in one of the following is recommended: A+, Network+, or Microsoft Certified Professional. Familiarity with ITIL principles is helpful. 1-2 years of experience providing customer service required. Experience working with computer hardware, software, and peripherals in a professional environment is required. Experience in a healthcare setting preferred.

Skills: Excellent customer service skills are required. Above average technical skills, problem solving skills, verbal and written communication skills are essential. Ability to work in a team environment, maintain a positive attitude, and a commitment to quality are required. Valid driver’s license and insurance required. Commitment to supporting a safe and respectful environment is required.

Physical Demands:

Sitting at a workstation over 2/3rds of the day. Required to read from text and computer screen over two-thirds of the day. Communicating occurs constantly throughout the day. Able to move around to different facilities as needed. Lifting could be as much as 35 lbs. infrequently throughout the day.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our core values are our foundation, the guiding sense of direction for our organization:

• Social Responsibility
• Patient-Centered
• Entrepreneurship
• Respect for Human Dignity
• Commitment to Continuous Quality Improvement
• Fun

CHAS Health | Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CHAS Health will be based on merit, qualifications, and abilities. CHAS Health does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity and expression, sexual orientation, national origin, age, disability, or any other characteristic protected by law.