Patient Resources Coordinator

City of Hope; Irvine (CA); On-site; Full time

Job summary

Join City of Hope as a Patient Resources Coordinator, where you'll play a vital role in connecting patients with essential resources to ensure equitable access to care. This position focuses on addressing social determinants of health and involves collaboration with clinical teams and community organizations.

Qualifications

• 1 year of experience working with patients or community organizations.
• Knowledge of social determinants of health impactful for resource accessibility.
• Experience in maintaining detailed digital databases.

Responsibilities

• Connect patients with essential resources like transportation and financial assistance.
• Collaborate with Clinical Social Workers for patient assistance.
• Develop educational materials to inform patients and families about resources.

Skills

Communication

Resource Coordination

Problem Solving

Education

Bachelor's Degree

Job description

Join to apply for the Patient Resources Coordinator role at City of Hope

Join to apply for the Patient Resources Coordinator role at City of Hope

This range is provided by City of Hope. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$33.00/hr - $41.00/hr

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary:

The Patient Resources Coordinator is essential to City of Hope’s strategic focus on democratizing access to cancer care by addressing Social Determinants of Health that create disparities in care and result in poorer care outcomes. The Resources Coordinator serves patients by connecting them with emergency transportation, housing, food, financial assistance, and other critical resources needed to engage in medical treatment. To do this, the individual researches a broad range of local and national referral resources for patients and their families

The Patient Resources Coordinator partners with Clinical Social Workers and across the department with other disciplines to ensure patient resources are available. This role can work 1:1 with patients to access and apply for available resources such as grants and other applications assistance programs.

The Patient Resources Coordinator extends the reach and impact of the Department of Supportive Care Medicine by developing educational materials that highlight location-specific resources. The Resources Coordinator further expands reach and impact by developing, coordinating and/or delivering educational workshops teaching patients/families to access the assistance they need.

As a successful candidate, you will:

• Provides resource specific information directly to patients or, as appropriate, their family members or care teams to address Social Determinants of Health and other resource needs. Follows up on referrals meeting with patients and families in-person, via telephone, and virtually (via zoom or Microsoft teams) to complete assessment of patients’ needs and to provide information and consultation regarding available resources. Provides follow-up via written communication regarding how patients and families can connect with available resources.
• Maintains a digital database of a broad range of community resources/referral information, ensuring that resources are current and location-specific when appropriate.
• Works closely with Clinical Social Workers to coordinate patient assistance, ensuring that departmental processes and compliance policies are followed. Coordinates internally managed financial assistance grant programs, including but not limited to eligibility assessments, submission of applications, monetary disbursements, meeting documentation and reporting requirements.
• Assesses patients’ needs and develops education materials and programs to proactively extend tailored resources to patients and families.
• Collaborates with Resource Navigator to ensure that relevant community educational and resource materials are available at the Biller Resource
• Center and that relevant educational and resource computer links within the Biller Resource Center are updated. Offers group seminars open to patients and family members related to available resources, assistance services, and qualification processes and/or brings in community resource organizations to present or facilitate programs.
  
  

Your qualifications should include:

• Bachelor's Degree. 3 additional years of experience plus the minimum experience requirement may substitute for minimum education requirements.
• 1 year of experience working with patients and/or with community organizations and resources
• Prior experience consistent with duties.
  
  

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Research Services

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