PATIENT RESOURCE SPECIALIST

Pawnee Mental Health Services, Inc.; Manhattan (KS); Sur place; USD 48 000 - 52 000; Plein temps

Avantages offerts par ce poste

Paid Holidays

PTO 12–24 days/yr

KPERS retirement

Health & Dental Insurance

Life Insurance & EAP

Additional supplemental benefits

Résumé du poste

Pawnee Mental Health Services, Inc. is seeking a dedicated Case Manager to assess clients, coordinate benefits, and support recovery across ten Kansas counties. You will work with the treatment team to complete assessments, establish action plans, and ensure continuity of care.

The role requires knowledge of SSI/SSDI processes, Medicaid/Medicare coordination, and strong organizational skills. This is a full-time, on-site position with opportunities to engage with community partners and provide

Qualifications

• Bachelor’s degree in a human service field or equivalent work experience, or a combination of work experience in the human services field and education with one year of experience substituting for one year of education.
• Strong oral and written communication skills using the English language.
• Basic personal computer skills enabling electronic data entry, retrieval, and use.

Responsabilités

• Meet with the client during the comprehensive assessment process to complete vitals and initial testing.
• Assist clients in navigating Medicaid/Medicare benefits and coordinating with case managers and SSA as needed.
• Travel to provide services to clients across ten counties when required.
• Collaborate with Pawnee staff and community partners on benefit acquisition and maintenance.

Connaissances

Strong communication

Driver's license

Microsoft Office

SSI/SSDI knowledge

Case Manager experience

Formation

Bachelor’s degree in human services or equivalent

Related experience substituting education

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

Who We Are

Pawnee Mental Health is proud of the high-quality services we offer and the positive outcomes our clients achieve. Our employees are the heart of our organization, and each person contributes to our mission. We’re looking for motivated, passionate individuals who want to use their skills to support others. We believe people facing mental health or substance use challenges deserve the chance to live meaningful, productive lives. If that mission resonates with you, we encourage you to explore this role and join us in making an impact.

Benefits

• HRSA- Health Workforce: Loan Repayment Program for Health Careers
• Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.
• Dental Insurance: 100% covered by Pawnee for employees.
• Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits, a lifetime pension program.
• Life Insurance: coverage up to 150% of your annual income and long-term disability insurance at no cost.
• Paid Holidays: Enjoy 8 paid holidays throughout the year.
• Generous PTO: Start earning 8 hours of PTO per month - equivalent to 12 days per year, with an increase to 24 days per year after your first anniversary.
• Paid Medical Leave: Receive a 40-hour bank of paid medical leave.
• Employee Assistance Program (EAP): Access support resources for your personal and professional life.
• Supplemental Benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more.

Description

Pawnee Mental Health is proud of the high-quality services we offer and the positive outcomes our clients achieve. Our employees are the heart of our organization, and each person contributes to our mission. We’re looking for motivated, passionate individuals who want to use their skills to support others. We believe people facing mental health or substance use challenges deserve the chance to live meaningful, productive lives. If that mission resonates with you, we encourage you to explore this role and join us in making an impact.

What We Offer

• HRSA- Health Workforce: Loan Repayment Program for Health Careers
• Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.
• Dental Insurance: 100% covered by Pawnee for employees.
• Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits, a lifetime pension program.
• Life Insurance: coverage up to 150% of your annual income and long-term disability insurance at no cost.
• Paid Holidays: Enjoy 8 paid holidays throughout the year.
• Generous PTO: Start earning 8 hours of PTO per month - equivalent to 12 days per year, with an increase to 24 days per year after your first anniversary.
• Paid Medical Leave: Receive a 40-hour bank of paid medical leave.
• Employee Assistance Program (EAP): Access support resources for your personal and professional life.
• Supplemental Benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more.

Responsibilities And Qualifications

Essential Responsibilities

• Meet with the client during the comprehensive assessment process to complete vitals and complete initial testing
• Meet with the client to complete any Release of Information forms as deemed necessary by the treatment team and assist the client in getting registered for Pawnee’s portal
• Complete a check-in phone call with the client, three business days following their assessment, to answer questions and serve as a connection to the agency.
• Make Follow up call and connecting to resources.
• May need to travel to provide services to meet the needs of clients in all ten counties.
• Assists clients in accessing/maintaining payment mechanisms including insurance benefits.
• Collaborate with Pawnee staff and community partners in the areas of benefit acquisition and maintenance.
• Provides assistance to clients to obtain and/or maintain Medicaid/Medicare benefits.
• Provides coordination and communication of Medicaid and Medicare insurance with clients and assigned staff and collaborates with the State of Kansas Department of Health and Environment/KANCARE Clearinghouse. This includes clients with lost or lapsed coverage. Files grievances as needed, based on eligibility, to reinstate benefits. Assists with coverage issues for Medically Needy benefits, including coordination of Spenddown amounts.
• Assists in coordinating benefits for clients using the State Health Insurance Assistance Program (SHIP) and Senior Health Insurance Counseling for Kansas (SHICK) program, maintaining proper certifications.
• Assists eligible clients with the SSI/SSDI application process using the SOAR Model (SSI/SSDI Outreach, Access and Recovery).
• Interviews and follows up with the client, coordinating the application process with Case Manager, Social Security Administration, Disability Determination Services and others involved in the process.
• Schedules meetings and follow up meetings with clients to identify needs and barriers to obtaining benefits. Translate information from these meetings into an action/treatment plan with specific goals and objectives.
• Assists clients in completing the SSI/SSDI application according to established policies and procedures of the program. Compiles and submits supporting documentation on a timely basis. Serves as a liaison between the client and SSA to coordinate information and requested documents between SSA and DDS.
• Identifies and collects existing medical documentation including outside treating source records.
• Complete an assessment and written medical summary report for clients.
• Coordinates with representative payee services as needed.
• Coordinates and communicates regularly with the primary Case Manager and other support service providers to assist the client. Meets with the Case Manager to review application information, discuss pending application status and attend various meetings to review caseload and coordinate SOAR referrals.
• Fosters a trusting relationship with clients, meets clients in a mutually convenient setting, develops creative outreach methods to engage difficult-to-reach clients and provides outreach at various community locations to facilitate client participation. Assists the Case Manager by serving as an additional point-of contact for the client in crisis situations.
• Works closely with related homeless services.
• Collects data and runs various reports to measure SOAR outcomes.
• Coordinates with the billing department to ensure appropriate insurance billing.
• Assists Case Managers with special projects as directed by the Program Director.
• Attend meetings and training as necessary to keep up with current State regulations, as well as attend meetings that support their job functions as requested by their supervisor. This could include but not limited to team meetings, agency meetings, group/ individual/ peer/ committee meetings or community meetings.
• Meet and comply with all documentation requirements as directed by policy and their supervisor. This would include but not limited to requirements for documentation and assessments.
• Meet client care expectations as outlined in agency policy.
• Complete required agency trainings.
• Perform all other reasonably related duties assigned by immediate supervisor or other management personnel.

Case Manager duties will be expected when necessary and appropriate

• Complete the SDoH with the client to assess their needs. The SDoH will be documented as a service within the client’s electric medical record.
• Care coordination with outside agencies will include helping the client schedule an appointment, explore barriers, if any, to attending the appointment and verify the appointment was attended.
• Care coordination will be offered for those Pawnee clients who have been discharged from the emergency department, inpatient psychiatric program, or residential and/or inpatient facility due to a mental health or substance use concern.
• Familiarize clients with community resources for educational, cultural, recreational, and social activities.

Requirements

Qualifications

Required

• Bachelor’s degree in a human service field or equivalent work experience, or a combination of work experience in the human services field and education with one year of experience substituting for one year of education.
• Strong oral and written communication skills using the English language.
• Basic personal computer skills which enable the entry, retrieval, and use of electronic data.
• A valid driver’s license and automobile liability insurance maintained in accordance with Pawnee policy and procedure.
• Ability to work with a wide variety of individuals with behavioral health needs served by the Community Mental Health Center.
• Excellent organizational skills.
• Ability to effectively multi-task.
• Strong ability to manage time and prioritize tasks.
• Ability to effectively utilize Microsoft Office Applications (i.e. Microsoft word, Microsoft excel, Microsoft Outlook)
• Requires an extensive knowledge of SSI/SSDI and other public entitlement programs.
• Case Manager experience

Preferred

• Knowledge of the needs and challenges of adults who experience severe and persistent mental illness and/or children with a severe emotional disturbance.
• Experience working with the BIPOC or Veteran community.

Salary Description

$24.04 an hour