Patient Resource Representative ( Remote) (2025-0640)

Valley Medical Center; Renton (WA); Remote; USD 60,000 - 80,000; Full time

Job description

Join to apply for the Patient Resource Representative (Remote) (2025-0640) role at Valley Medical Center.

Job Title: Patient Resource Representative (Remote)

Req: 2025-0640

Location: Clinic Network

Department: Patient Resource Center

Shift: Days

Type: Full Time

FTE: 1

Hours: 40hrs; 8:30am-5:00pm

City State: Renton, WA

Category: Administrative/Clerical

Salary Range: Min $21.74 - Max $36.34/hr DOE

Job Description:

This salary range may include several career levels at Valley Medical Center and will be narrowed during the interview process based on experience, qualifications, location, and internal equity.

Position Overview: The Patient Resource Representative handles scheduling, pre-registration, insurance verification, estimates, payments over the phone, and inbound/outbound calls for Primary and Specialty Clinics supported by the Patient Resource Center. This includes specialized access programs such as the Accountable Care Network Contracts Hotline, MyChart Scheduling, and Referral Epic Workqueues.

Prerequisites:

• High School Graduate or equivalent (G.E.D.) preferred.
• At least 2 years of experience in a call center or 1 year in a physician's office, with experience using multi-line phones, EMR systems, and multiple software programs.
• Basic keyboarding skills (35 wpm).
• Experience in a Windows environment.
• Excellent communication and customer service skills.
• Knowledge of medical terminology and abbreviations is preferred.

Qualifications:

• Effective and positive interaction with patients, peers, and providers.
• Adherence to departmental protocols and policies.
• Ability to provide clear verbal and written instructions.
• Strong customer service skills, including active listening, empathy, and professionalism.
• Ability to handle complex problems, document accurately, and utilize insurance portals.
• Multitasking abilities in a fast-paced environment with multiple computer tools and software.

Additional Information:

This position requires adherence to VMC's mission and values, delivering excellent customer service, scheduling and registration accuracy, insurance verification, and effective communication. The role involves handling specialized programs such as the A.C.N. Hotline, MyChart scheduling, and outbound patient outreach.

See the full job description for detailed responsibilities and performance standards.

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