Patient Resource Representative ( Remote) (2025-0424)

Valley Medical Center; Renton (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Patient Resource Representative to join their remote team. This role involves handling inbound calls, managing patient inquiries, and scheduling appointments while ensuring top-notch customer service. Ideal candidates will possess strong communication skills, experience in a call center or physician's office, and proficiency in using electronic medical records and multi-line phone systems. Join a dynamic environment where your contributions will enhance patient care and support healthcare professionals in delivering quality service.

Qualifications

• 2 years in a call center or 1 year in a physician's office preferred.
• Experience using multi-line phone systems and EMRs is essential.

Responsibilities

• Manage patient inquiries and schedule appointments effectively.
• Provide excellent customer service and verify insurance details.

Skills

Communication Skills

Customer Service Skills

Problem-Solving Skills

Multitasking Skills

Education

High School Graduate or equivalent (G.E.D.)

Tools

Electronic Medical Record systems

Microsoft Office

Multi-line phone systems

Job description

Join to apply for the Patient Resource Representative (Remote) (2025-0424) role at Valley Medical Center

Job Title: Patient Resource Representative (Remote)

Req: 2025-0424

Location: Clinic Network

Department: Patient Resource Center

Shift: Days

Type: Full Time

FTE: 1

Hours: 40 hours; 8:30am-5:00pm

City, State: Renton, WA

Category: Administrative/Clerical

Salary Range: Min $21.74 - Max $36.34/hr DOE

Job Description

This salary range may include various career levels at Valley Medical Center and will be narrowed during the interview process based on experience, qualifications, location, and internal equity.

The Patient Resource Representative I handles inbound calls for Primary and Specialty Clinics supported by the Patient Resource Center. Responsibilities include managing patient inquiries, scheduling appointments, verifying insurance, and providing excellent customer service.

Prerequisites

• High School Graduate or equivalent (G.E.D.) preferred.
• Minimum of 2 years in a call center or 1 year in a physician's office, with experience using multi-line phone systems, Electronic Medical Record systems, and multiple software programs.
• Keyboarding skills (35 wpm), Windows-based computer experience, excellent communication and customer service skills, and knowledge of medical terminology are preferred.

Qualifications

• Effective interaction with patients, peers, and providers.
• Adherence to protocols, policies, and guidelines.
• Strong verbal and written communication skills, active listening, and empathy.
• Ability to analyze and solve complex problems, document accurately, and utilize insurance portals.
• Multitasking skills with various software tools, including EMRs, Microsoft Office, and phone systems.
• Capability to work in a fast-paced environment, meeting performance standards for quality, accuracy, volume, and pace.